STEPHANIE MUNCH
Kennesaw
Summary
Dedicated Customer Service Representative with a strong history of enhancing customer satisfaction and fostering client relationships. Effective team player focused on contributing to company success through proactive support and collaboration. Committed to delivering results and cultivating partnerships that drive business growth.
Overview
26
26
years of professional experience
Work History
Technology Paraprofessional
BARTOW COUNTY PUBLIC SCHOOLS
Cartersville
01.2014 - Current
- Instructed students in technology use for grades Kindergarten – 5th grade, focusing on keyboarding skills and applications like Microsoft Word and PowerPoint.
- Trained students on technology applications for Georgia Milestone End of Grade Exam, enhancing their readiness for assessment.
- Collaborated with classroom teachers to integrate technology into curriculum standards.
- In additional to classroom responsibilities, also assisted with our chorus program and coached our Science Olympiad team for the past two years.
Special Education Paraprofessional
BARTOW COUNTY PUBLIC SCHOOLS
Cartersville
01.2013 - 01.2014
- Assisted special education students in various classroom environments, including resource and inclusion settings.
- Assisted teachers in implementing individualized education plans for students with disabilities.
- Supported classroom management by monitoring student behavior and engagement.
- Provided one-on-one assistance to students during instructional activities and tasks.
Substitute Teacher
BARTOW COUNTY PUBLIC SCHOOLS
Cartersville
01.2008 - 01.2013
- Provided instructional support as a substitute during the absence of classroom teachers.
- Provided instructional support to students across various grade levels.
- Implemented lesson plans and classroom activities as directed by teachers.
- Maintained classroom management and fostered a positive learning environment.
Senior Billing and Customer Inquiry Resolution Associate
XEROX CAPITAL SERVICES, LLC
Saint Petersburg
01.2001 - 01.2007
- Managed billing for state and local government accounts related to Xerox equipment, resolving customer inquiries to enhance service satisfaction.
- Managed a billing assignment of over 2.5M monthly while maintaining business objectives, regulations, and GE and Xerox compliances.
- Collaborated with customers and internal departments (sales, contracts, billing, collections) to resolve billing issues, facilitating timely payments.
- Coordinated with customers and the sales team to ensure compliance with specific state invoicing regulations.
- Trained and monitored new employees, initiating and reviewing billing skills and knowledge.
- Participated in projects to streamline systems, improving customer satisfaction and contributing to enhanced business performance.
- Met or exceed all quality customer service requirements for customer satisfaction.
- Provided team support for technology related issues.
- Facilitated strategic partnership between GE Capital Solutions and Xerox Corporation to improve operational efficiency.
Administrative Assistance
ADVANCED WIRELESS SOLUTIONS
Tampa
01.2000 - 01.2001
- Delivered telephone support to customers using alphanumeric paging software, ensuring prompt resolution of inquiries.
- Created a customer information database in Microsoft Access and conducted data entry and clerical tasks to enhance data organization.
- Provided administrative assistance such as photocopying, scanning documents and organizing exhibits for trial.
- Provided general administrative assistance such as copying, scanning, filing.
- Provided administrative assistance to the Clinical Manager as needed.
Education
Bachelors of Science - Business/Technology Education
Kennesaw State University
Kennesaw, GAAssociate of Arts -
Edison Community College
Ft. Myers, FLMedical Secretary Certificate - Computer and Software Applications Certificate
Lee County High Tech Center (North)
Cape Coral, FLSkills
- Ed tech proficiency
- Technology instruction
- Digital literacy
- Tech strategies
- Microsoft Office
- Canva
- Data Entry
- Problem solving
- Time management
- Adaptability
- Conflict resolution
- Emergency response
- Customer service
- Team coordination
- Effective communication
- Communication skills
- Skill building
Awards
National Dean’s List, 1996 – 1997
Activities
- Phi Theta Kappa International Honor Society, Vice President, Secretary, Public Relations, Historian
- Phi Theta Kappa Conference Committee Chair – Leadership Conference, Fall 1998
- Student Government, Treasurer, Public Relations Chair
Timeline
Technology Paraprofessional
BARTOW COUNTY PUBLIC SCHOOLS
01.2014 - Current
Special Education Paraprofessional
BARTOW COUNTY PUBLIC SCHOOLS
01.2013 - 01.2014
Substitute Teacher
BARTOW COUNTY PUBLIC SCHOOLS
01.2008 - 01.2013
Senior Billing and Customer Inquiry Resolution Associate
XEROX CAPITAL SERVICES, LLC
01.2001 - 01.2007
Administrative Assistance
ADVANCED WIRELESS SOLUTIONS
01.2000 - 01.2001
Bachelors of Science - Business/Technology Education
Kennesaw State University
Associate of Arts -
Edison Community College
Medical Secretary Certificate - Computer and Software Applications Certificate
Lee County High Tech Center (North)