Stephanie Redding
Albany
Summary
Dynamic Administrative Support Assistant with a proven track record at Dougherty County Health Department, excelling in customer relations and data organization. Adept at streamlining processes and enhancing client satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and experienced in managing high-volume calls, ensuring timely and accurate information delivery.
Overview
13
13
years of professional experience
Work History
Administrative Support Assistant/Customer Service Representative
Dougherty County Health Department
08.2022 - 09.2025
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
- Enhanced client satisfaction by providing efficient and accurate WIC services.
Patient Service Representative
Aspen Dental
08.2019 - 04.2020
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Direct Care Staff
Albany ARC
09.2016 - 08.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Pharmacy Technician
Kmart
05.2017 - 04.2018
- Filling prescriptions, counting out the accurate amount of medication for the patient, also attaching the correct medication label
- Mix oral solutions according to written prescriptions
- Rotate inventory with properly displaying on shelves and checking for outdated medication
- Delivering quality customer service to patients by helping them purchase their prescriptions and locating an over-the-counter medication, answering customers questions or referring them to the pharmacist
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Dental Assistant
Vital Smiles Georgia
03.2013 - 11.2014
- Issue school excuses for the child or children that was seen in the office for service
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Diploma - Pharmacy Technology
Albany Technical College
Albany, GA05-2016
Diploma - Dental Assisting
Albany Technical College
Albany, GA05-2013
Skills
- Filing
- scheduling appointments
- Meeting planning
- Customer and client relations
- Database entry
- Data organization
- Writing reports
- Telephone reception
- Microsoft Office
- Multi-line phone proficiency
- Training and coaching
- Call center experience
- Dentrix software
- Open Dental Software
Timeline
Administrative Support Assistant/Customer Service Representative
Dougherty County Health Department
08.2022 - 09.2025
Patient Service Representative
Aspen Dental
08.2019 - 04.2020
Pharmacy Technician
Kmart
05.2017 - 04.2018
Direct Care Staff
Albany ARC
09.2016 - 08.2019
Dental Assistant
Vital Smiles Georgia
03.2013 - 11.2014
Diploma - Pharmacy Technology
Albany Technical College
Diploma - Dental Assisting
Albany Technical College