Stephanie Snow
Lyond
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
23
23
years of professional experience
Work History
Insurance Agent
FFL Life
09.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Medicare Sales Representative
Elite Insurance Group
05.2024 - Current
Owner
Snow's Furniture & More
09.2012 - 06.2018
- Developed advertising campaigns or sales promotions to increase brand awareness.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
- Established and maintained business relationships with local suppliers to boost business.
- Checked business accounting records regularly to identify and resolve problems.
Mail Handler
Manpower
03.2011 - 09.2012
- Helped maintain distribution center performance levels by moving finished mail to loading dock.
- Prepared for shipments by building boxes for deliveries.
- Managed mail handling paperwork, including skid tags and loading documentation.
- Backed up operators with running high-volume sorting machinery.
- Managed special handling and odd-sized mail, sorting packages based on destinations.
- Bundled and labeled sorted mail for transportation to designated locations.
Insurance Agent
Liberty National
10.2010 - 02.2010
- Scheduled on-site visits and presentations to connect with new, established and potential clients.
- Expanded client base with powerful marketing, cold calling and referral management.
- Interviewed and obtained all required information to quote prospective clients.
- Explained different options to prospective clients and recommended suitable insurance policies.
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities.
- Set up clients with new policies, calculated premiums and established payment methods.
- Developed marketing strategies to compete with insurance companies.
Route Delivery Driver
Dixie Riverside
07.2007 - 09.2008
- Completed all route paperwork with high accuracy, managing payments, invoices and delivery documents.
- Created strong relationships at each route stop, resolving service and merchandise problems to build trust.
- Kept supervisors informed with frequent communication about route progress and delays.
- Loaded truck by lifting containers weighing up to [Number] pounds.
- Drove light truck delivery vehicle to make local stops along pre-planned route.
- Loaded or unloaded items following paperwork or customer specifications.
- Answered customer questions and helped resolve problems with deliveries.
Loan Officer
North America Title Loan
02.2004 - 02.2006
- Located information or reports needed by underwriters, assisting with approval or denial decisions.
- Requested credit reports, reference checks and information needed to evaluate loan applicant.
- Developed calling program and prospect list to solicit new business relationships.
- Verified, collected and updated information to maintain complete and accurate loan applications.
- Maintained current knowledge of changing products and services to provide superior client care.
Call Center Customer Service Representative
Direct Tv
02.2002 - 01.2004
- Created and delivered quotes to potential clients for services.
- Met quality and service standards when responding to requests.
- Helped train and coach new customer service representative teammates.
- Prepared call logs and call reports for supervisor review.
- Completed basic account updates to maintain current customer information.
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
- Processed orders and responded to order status inquiries using computer system.
Education
Diploma - undefined
White station High
Memphis, TnSkills
- Business management
- Performance improvement
- Training and development
- Marketing and advertising
- Sales development
- Administrative oversight
- Customer Service Experience
- Problem-Solving
- Telephone Calls
LANGUAGE
English
Conversational
Timeline
Insurance Agent
FFL Life
09.2024 - Current
Medicare Sales Representative
Elite Insurance Group
05.2024 - Current
Owner
Snow's Furniture & More
09.2012 - 06.2018
Mail Handler
Manpower
03.2011 - 09.2012
Insurance Agent
Liberty National
10.2010 - 02.2010
Route Delivery Driver
Dixie Riverside
07.2007 - 09.2008
Loan Officer
North America Title Loan
02.2004 - 02.2006
Call Center Customer Service Representative
Direct Tv
02.2002 - 01.2004
Diploma - undefined
White station High
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