Stephanie Wilcox
Snellville,GA
Summary
I am a dedicated (Criminal Court) Clerk who is professional, creative, and goal-oriented. I excel in a fast-paced deadline-driven environment. I am known for having a polite, positive attitude, extreme patience, active listening, & excellent communication skills. I am an ambitious, hard-working, and well-organized clerk. I am a fantastic multi-tasker, with keen attention to detail. I am committed to accuracy in all aspects of any task at hand. I am an easygoing person who works well with others, or alone. Having long-time experience as a Criminal Court Clerk, I excel in case management & scheduling for criminal, non-traffic, & traffic courts from initial filing to final disposition. I am skilled in case processing, scheduling with all parties involved, record maintenance, and courtroom support. I opened, maintained & closed records of court proceedings, and prepared documentation for judges, attorneys, and the general public. I recorded filings, processed payments, and assisted parties in understanding options and obligations. I excel in making arrangements with various facilities to make sure incarcerated defendants are to be transported for hearings, and make sure all parties involved, and needed are notified of the proceedings. I excel in scheduling, & rescheduling hearings and proceedings amongst all parties to keep the judicial process moving at a steady pace. I am a dedicated public servant moving cases forward to the best of my capability. Although I left the court system in 2022, to go on to another endeavor (the assessor's office), I truly found that my passion lies within the court system. I truly feel that my excellent work ethic and my 6 years of experience as a Criminal Clerk have prepared me to be the best candidate for this position.
Overview
9
9
years of professional experience
Work History
Assessor Clerk
Town of Mamakating
02.2022 - 02.2024
- Documented condition and special features to provide accurate estimations.
- Conducted inspections to verify property characteristics, noting discrepancies between actual conditions and reported information for accurate assessments.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Provided guidance to replacement staff member on best practices for data collection and analysis, fostering a supportive and collaborative work environment.
- Inspected new and existing properties and noted distinctive characteristics.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Produced high-quality communications for internal and external use.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Criminal Court Clerk
Wayne County Courthouse
06.2015 - 02.2022
- Safeguarded the integrity of court records by vigilantly monitoring access to confidential information.
- Improved overall courtroom efficiency by assisting judges with research tasks on complex criminal cases.
- Assisted in reducing case backlog through meticulous organization of case files and prompt communication with involved parties.
- Bolstered courtroom security procedures by collaborating with law enforcement officers during high-profile trials or emotionally charged situations.
- Enhanced courtroom efficiency during high-volume periods by effectively managing workload distribution among support staff, ensuring uninterrupted service delivery.
- Boosted public trust in the judicial system by providing exceptional customer service when addressing inquiries from citizens and attorneys alike.
- Maintained a high level of accuracy in the preparation and dissemination of court orders, warrants, and subpoenas to relevant parties.
- Enhanced case management efficiency through diligent tracking and organization of legal documents.
- Reduced clerical errors significantly through strict adherence to established protocols when handling sensitive legal documents such as affidavits or depositions.
- Optimized internal workflows within the office through regular evaluation of current practices and introducing necessary improvements where required.
- Improved interdepartmental communication by developing and maintaining relationships with key personnel from other court divisions, fostering a collaborative work environment.
- Contributed to faster resolution times for defendants through proficient coordination between the defense counsel, prosecutor, probation officer, and bailiff.
- Ensured timely processing of criminal cases by effectively coordinating with judges, attorneys, and other court personnel.
- Facilitated smooth courtroom operations by efficiently managing calendars and scheduling hearings as needed.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Prepared court orders and judgments for signature.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Education
Associate of Applied Science -
Sullivan County Community College
Loch Sheldrake, NY05.2008
High School Diploma -
Sullivan West High School At Lake Huntington
Lake Huntington, NY06.2006
Skills
- Scheduling & calendar management
- Confident, articulate, & professional speaking abilities, and experience
- Empathetic listener, & persuasive speaker
- Excellent verbal & written communication
- Docket preparation
- Court procedures
- File management
- Dispute resolution
- Recordkeeping
- Problem-solving abilities
- Multi-tasking
- Transcribing correspondence
- Professional & courteous phone & email correspondence
Additional Information
References:
Linus H. Myers - 570-352-8775
Magistrate John Dunsinger - 570-493-1952
Wayne County Courthouse (PA) Court Administrator Nicole Hendrix - 570-253-5970 ext. 2005
Detective Langman - 570-499-2304
Detective Michael McMorrow - 570-862-7424
Kyra Platt - 845-741-8394
Town of Mamakating Assessor Michele Lagomarsino - 914-850-4531
Town of Mamakating Building Inspector Mary Grass - 845-541-0478
Timeline
Assessor Clerk
Town of Mamakating
02.2022 - 02.2024
Criminal Court Clerk
Wayne County Courthouse
06.2015 - 02.2022
Associate of Applied Science -
Sullivan County Community College
High School Diploma -
Sullivan West High School At Lake Huntington
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