STEPHANIE WILKINS
Warner Robins,GA
Summary
Detail-oriented and customer-focused professional with extensive experience in data entry, account management, and customer support. Skilled in maintaining accurate records, handling high-volume data, and delivering excellent customer service. Proven ability to multitask, resolve issues efficiently, and meet strict accuracy and performance standards in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Customer Support & Data Entry Specialist
Afni
11.2025 - 06.2026
- Enter and update customer account information with high accuracy
- Handle 50-80+ inbound calls daily while documenting interactions in real time
- Resolve billing, technical, and account issues efficiently
- Verify and correct data discrepancies to maintain accurate records
- Meet performance metrics for quality, accuracy, and customer satisfaction
- Processed high volumes of data entries with precision and attention to detail.
- Utilized advanced data management software to maintain accurate records.
- Collaborated with team members to streamline data entry processes and improve efficiency.
Manager / Customer Service Lead
Luxury Pink Collection
05.2019 - 11.2025
- Delivered high-quality customer service and handled escalations
- Maintained accurate sales, inventory, and customer records
- Processed transactions and updated order/customer data
- Trained staff on customer service standards and operations
- Improved customer satisfaction and retention
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Oversaw daily operations, ensuring alignment with luxury service standards.
- Led team training programs to elevate customer service quality and product knowledge.
- Fostered relationships with high-profile clients to drive repeat business and referrals.
- Streamlined operational processes, resulting in improved efficiency and reduced costs.
- Analyzed market trends to inform inventory management and product selection strategies.
- Developed and maintained relationships with customers and suppliers through account development.
Senior IOS / MacOS Advisor
Concentrix
06.2016 - 01.2019
- Provided advanced technical and customer support
- Documented customer interactions and case details with high accuracy
- Resolved complex issues while maintaining high satisfaction scores
- Managed multiple systems to update and track customer data
- Developed strategic initiatives to enhance customer engagement and satisfaction across multiple channels.
Technical Support Advisor
KellyConnect
02.2014 - 06.2016
- Delivered customer support while maintaining accurate records
- Entered and updated customer data in internal systems
- Assisted customers with troubleshooting and account issues
Operations Manager
Antebellum Grove Senior Living
04.2005 - 02.2014
- Managed resident records and administrative documentation
- Provided customer service to residents and families
- Maintained organized and accurate operational records
- Oversaw scheduling and daily operations
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed operational data to identify trends and inform strategic decision-making for service enhancements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
Health Management & Clinical Assistance
University of Phoenix
Diploma -
Northside High School
Skills
- Data Entry & Record Management
- Customer Service & Support
- Attention to Detail
- Microsoft Excel & Word
- Typing & Data Accuracy
- Call Handling (50-80 daily)
- CRM Systems & Documentation
- Problem Solving
- Multitasking & Time Management
- Confidential Data Handling
Timeline
Customer Support & Data Entry Specialist
Afni
11.2025 - 06.2026
Manager / Customer Service Lead
Luxury Pink Collection
05.2019 - 11.2025
Senior IOS / MacOS Advisor
Concentrix
06.2016 - 01.2019
Technical Support Advisor
KellyConnect
02.2014 - 06.2016
Operations Manager
Antebellum Grove Senior Living
04.2005 - 02.2014
Health Management & Clinical Assistance
University of Phoenix
Diploma -
Northside High School