Stephanie Marie Allen
Lithonia
Summary
Accomplished Server with a proven track record at Black and Blue Steakhouse, excelling in high-volume dining environments. Expert in guest relations management and maintaining cleanliness standards, I bring a blend of exceptional customer service and hospitality service expertise. Demonstrated ability to enhance guest experiences, ensuring swift resolution of concerns with a professional appearance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
First Watch
06.2023 - 02.2025
- Executed simultaneous table management without sacrificing operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bastone
05.2021 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Black and Blue Steakhouse
05.2016 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Trata at the Armory
01.2014 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate Of Business Administration - Business Administration
Penn Foster College
OnlineSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
Certification
Food Handler certification
Alcohol serving certification
Timeline
Server
First Watch
06.2023 - 02.2025
Server
Bastone
05.2021 - 06.2023
Server
Black and Blue Steakhouse
05.2016 - 04.2021
Server
Trata at the Armory
01.2014 - 08.2016
Associate Of Business Administration - Business Administration
Penn Foster College
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