Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Brown

Griffin

Summary

Dynamic Operations Manager with a proven track record at MADICORP, excelling in team leadership and customer service. Enhanced employee retention through effective staff training and development, while implementing innovative strategies that improved performance outcomes. Skilled in operations management and conflict resolution, fostering a culture of accountability and collaboration.

Overview

30
30
years of professional experience

Work History

Operations Manager

MADICORP
01.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Shipping Manager

North Bay Distribution
06.2015 - 01.2019
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Stacked and stored pallets at end of shift to keep warehouse clean and organized.
  • Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
  • Streamlined shipping processes by implementing efficient packing and tracking systems.
  • Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
  • Developed a comprehensive safety program for warehouse operations, reducing workplace accidents significantly.
  • Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Organized records of vehicles, schedules and completed orders.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.

Director of Safety and Security

North Bay Distribution
01.2012 - 01.2019
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
  • Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
  • Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
  • Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
  • Provided strategic guidance on risk mitigation efforts within the organization, contributing expertise on matters related to physical security, cybersecurity, emergency preparedness, and crisis management.
  • Conducted regular security audits and drills, ensuring preparedness for potential emergency situations and maintaining a well-trained workforce.
  • Managed security personnel effectively to ensure consistent enforcement of policies and procedures, resulting in reduced incidents of theft or vandalism.
  • Increased employee participation in safety initiatives by creating an incentive program that recognized individual contributions to a safer workplace.
  • Streamlined safety reporting processes for improved data accuracy, enabling better-informed decision-making related to risk management strategies.
  • Collaborated with cross-functional teams on the development of business continuity plans, ensuring minimal operational disruption during emergencies or unforeseen events.
  • Improved employee safety by implementing comprehensive training programs and conducting regular safety audits.
  • Mentored junior team members to foster professional growth within the Safety and Security department while maintaining high standards of performance.
  • Conducted thorough investigations into security breaches, determining root causes, and implementing corrective actions to prevent recurrence.
  • Enhanced overall security by performing vulnerability assessments, identifying risks, and recommending appropriate measures.
  • Implemented advanced technology solutions such as access control systems and video surveillance equipment for improved monitoring capabilities across facilities.
  • Reduced workplace accidents by fostering a culture of safety awareness through ongoing communication and education initiatives.
  • Championed a proactive approach to risk management by staying abreast of industry trends, regulatory updates, and emerging technologies in the Safety and Security domain.
  • Established strong relationships with local law enforcement agencies to coordinate emergency response plans and maintain situational awareness.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Supervised team of 8 security personnel during shift.
  • Kept team compliant with security protocols and appearance standards.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
  • Implemented comprehensive security plans to provide highest levels of protection for facilities.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Coordinated protective service operations with other emergency response agencies.
  • Developed and maintained emergency response plans to promote fast and effective action during crises.
  • Evaluated security systems and procedures to identify areas for improvement.

Assistant Store Manager

Advanced Auto Parts
03.2014 - 06.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Asset Protection Associate

Walmart
11.2009 - 01.2012
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
  • Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
  • Reduced inventory shrinkage by implementing effective asset protection strategies and processes.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Conducted external investigations by collaborating with neighboring retailers, sharing information on known criminals and organized retail crime groups to safeguard the local business community.
  • Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
  • Conducted thorough investigations into reported incidents, compiling evidence for actionable insights.
  • Coordinated with law enforcement and legal teams on cases of theft and fraud, leading to successful resolution of incidents.
  • Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
  • Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.

Plumbers Assistant

Action Plumbing
04.2005 - 11.2008
  • Upheld company reputation by exemplifying professionalism during all interactions with clients.
  • Demonstrated proficiency in using industry-specific tools and equipment, ensuring accurate and efficient workmanship.
  • Reduced downtime by maintaining a clean and organized workspace, enabling swift completion of tasks.
  • Conducted quality checks after each job completion, ensuring top-notch service delivery to clients.
  • Enhanced customer satisfaction by promptly identifying and resolving plumbing issues.
  • Assisted lead plumber in completing complex installations, ensuring adherence to safety regulations.
  • Participated in emergency repair situations, providing prompt assistance to restore functionality quickly.
  • Assisted with inventory management, helping maintain adequate stock levels for efficient operation.
  • Increased client trust by providing clear explanations of repairs and installations, fostering positive relationships.
  • Delivered exceptional customer service by addressing inquiries professionally and courteously.
  • Ensured timely arrival at job sites by maintaining punctuality and effective route planning strategies.
  • Contributed to successful project outcomes by following precise instructions from lead plumber during installations and repairs.
  • Supported lead plumber in implementing preventive maintenance measures, extending the lifespan of plumbing systems.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Organized and moved materials from truck to job site to support project requirements.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Safely handled tools and equipment in large-scale projects.
  • Performed rough-ins, repairing, or replacing fixtures and water heaters and located or removed leaking or broken pipes.
  • Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
  • Ran stainless, aluminum, steel and PVC piping.
  • Installed valves, hangers, supports, and flanges inside piping systems.

Frozen Food Stock Clerk

Food Depot Supermarket
01.2000 - 01.2005
  • Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Greeted customers and directed to requested products.
  • Conducted inventory and restocked items throughout day.
  • Checked and pulled defective or expired products from shelves.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Streamlined inventory management by implementing effective organization and labeling systems.
  • Managed incoming shipments promptly, unloading trucks and verifying contents against purchase orders to ensure accuracy.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Stocked designated items on shelves, end caps and displays.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted store customers and discussed needs.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves to match planogram images and instructions.

Warehouse/Furniture Delivery Driver

Furniture Expressions
01.2000 - 01.2004
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Improved customer satisfaction by providing professional, courteous service throughout the delivery process.
  • Demonstrated strong attention to detail while inspecting furniture before delivery, identifying any defects or damages prior to departure from the warehouse.
  • Coordinated with management on route adjustments as needed based on traffic conditions or other unforeseen circumstances.
  • Collaborated with warehouse staff to ensure timely loading and unloading of inventory for delivery.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Prevented potential issues by proactively reporting any mechanical or safety concerns with company vehicles to management for prompt resolution.
  • Assisted with assembly and installation of furniture at customer locations when required.
  • Promoted a clean work environment by maintaining a neat appearance both personally and within the vehicle.
  • Maintained accurate records of deliveries, including signatures and confirmation documentation.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Conducted regular vehicle maintenance checks to ensure safety and reliability during transportation tasks.
  • Reduced damage claims by carefully handling delicate items during loading, transportation, and unloading processes.
  • Contributed to an increase in repeat business through consistent punctuality, professionalism, and friendly demeanor during each interaction with customers.
  • Delivered furniture efficiently by planning and optimizing delivery routes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Verified accuracy of all deliveries against order forms.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.

Shipping and Receiving Manager

Office Depot
01.1999 - 01.2000
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Grocery Stock Clerk

Ingles Supermarket
07.1995 - 01.1999
  • Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
  • Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
  • Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
  • Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
  • Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.
  • Collaborated effectively across departments in order to maintain a consistent and cohesive store appearance.
  • Improved product availability by efficiently restocking shelves and display areas.
  • Increased customer satisfaction with prompt assistance, answering questions, and locating items as needed.

Education

Riverdale High School
Riverdale, GA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Employee motivation
  • Staff development
  • Client relationships
  • Onboarding and orientation

Timeline

Operations Manager

MADICORP
01.2019 - Current

Shipping Manager

North Bay Distribution
06.2015 - 01.2019

Assistant Store Manager

Advanced Auto Parts
03.2014 - 06.2016

Director of Safety and Security

North Bay Distribution
01.2012 - 01.2019

Asset Protection Associate

Walmart
11.2009 - 01.2012

Plumbers Assistant

Action Plumbing
04.2005 - 11.2008

Frozen Food Stock Clerk

Food Depot Supermarket
01.2000 - 01.2005

Warehouse/Furniture Delivery Driver

Furniture Expressions
01.2000 - 01.2004

Shipping and Receiving Manager

Office Depot
01.1999 - 01.2000

Grocery Stock Clerk

Ingles Supermarket
07.1995 - 01.1999

Riverdale High School

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