Stephen Donaldson
McDonough
Summary
Skilled individual with experience assessing customers initial interests while being able to think quickly in a fast changing environment. Extremely goal oriented and highly competitive worker who consistently hit target goals for revenue, growth and retention. Established and maintained excellent relationships with customers due to the meticulousness of work ethic and attention to detail. Accomplished individual at addressing various issues on accounts and overcoming objections as they arise, as well as maintaining professionalism at all times.
Overview
12
12
years of professional experience
Work History
Mid Enterprise Sales Director
Keyfactor
01.2023 - Current
- Influenced decision-makers through compelling presentations, highlighting the benefits of partnering with our organization.
- Facilitated seamless handovers between sales and implementation teams, guaranteeing smooth project launches with minimal disruption to clients'' operations.
- Delivered measurable results by consistently meeting and exceeding performance metrics, earning recognition for outstanding achievements.
- Conducted regular progress reviews with key stakeholders within the organization to align goals and expectations.
- Exceeded sales targets consistently by employing persuasive negotiation skills and a deep understanding of client requirements.
- Established long-term relationships with key industry players through effective networking and communication.
- Expanded territory presence with targeted outreach campaigns.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Sales Development Representative
Keyfactor
04.2022 - Current
- Responsible targeting hot/surging enterprise accounts in Southeast Territory
- Prospected via LinkedIN, email, and cold calling into targeted accounts
- Updated Salesforce and Salesloft for dedicated accounts
- Responsible for gaining new product knowledge and how to apply to it current customers pain points
- Generated and nurtured leads to maintain a pipeline that were qualified for sales director
Pest Control Technician/ Inspector
Active Pest Control
08.2018 - Current
- Completed variety of pest control treatments
- Created quality leads for salesmen and set up appointments
- Sold new pest control and termite contracts
- Responsible for customer retention in a specific region
Landscaping Supervisor
Green's Lawn and Landscaping
08.2016 - 08.2018
- Supervised two crews of maintenance and installation landscaping
- Maintained timestamps for all employees
- Responsible for all maintenance on company vehicles and lawn equipment
- Communicated with property management on needs, expectations and issues
Police Officer
City of Atlanta Police Department
02.2013 - 07.2016
- Answered and handled dispatched emergency 911 calls
- Proactively policed my area of responsibility
- Mobile Field Force trained to deal with riots
- Only chosen officer in my zone to be crisis intervention trained to de escalate scenarios
Education
Associate of Arts - Criminal Justice
Georgia Military College
Valdosta, GA01.2012
High School Diploma - College Prep
Dutchtown High School
Hampton, GA01.2007
Skills
- Deal closing
- Sales lifecycle management
- Negotiation expertise
- Sales presentations
- Solution selling
- Salesforce proficiency
- Pipeline management
- Territory management
- Partner relationship management
- Competitive intelligence
Relevant Experience
- Responsible for lead generation to the sales team by performing discovery using product expertise and industry knowledge
- Worked with existing clients to research and understand their current as well as future needs
- Engaged with former locations to acquire new clients and business
- Mentored other specialists in their learning and development of new software and solutions
Personal Information
Title: Sales Development Representative
Career Achievements
- Georgia Crisis Intervention Team Training certification, 01/01/14
- Qualified for Company Cruise within first four months at Active Pest Control by selling 65k/ 205% of quota in revenue, 01/01/18
- Qualified for Company Cruise in 2019 within first six months by selling 85k in revenue, 01/01/19
- 4th in Overall Sales for Pest Technicians, 01/01/19
- Generated 564 5 star Google reviews which led all of Rentokil North America, 01/01/21
Timeline
Mid Enterprise Sales Director
Keyfactor
01.2023 - Current
Sales Development Representative
Keyfactor
04.2022 - Current
Pest Control Technician/ Inspector
Active Pest Control
08.2018 - Current
Landscaping Supervisor
Green's Lawn and Landscaping
08.2016 - 08.2018
Police Officer
City of Atlanta Police Department
02.2013 - 07.2016
High School Diploma - College Prep
Dutchtown High School
Associate of Arts - Criminal Justice
Georgia Military College
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