Stephen Kimbler
Flowery Branch,GA
Summary
Dynamic Front End Manager with extensive experience at The Kroger Co., excelling in employee development and customer service. Proven track record in optimizing performance and enhancing team efficiency. Skilled in cash handling and fraud prevention, fostering a positive environment that drives customer satisfaction and operational success.
Overview
9
9
years of professional experience
Work History
Front End Manager
The Kroger Co.
12.2023 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed a team of 50+ associates on a weekly basis.
- Maintained strong customer relations and effective customer service standards.
Front End Bookkeeper
The Kroger Co.
01.2018 - 12.2023
- Handled day-to-day accounting processes to drive financial accuracy.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Maintained account accuracy by reviewing and reconciling checks daily.
- Input financial data and produced reports using VeriBalance.
Front End Supervisor
The Kroger Co.
06.2017 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Monitored cash drawers in 18 checkout stations to verify adequate cash supply.
Front End Cashier
The Kroger Co.
03.2017 - 06.2017
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Handled cash with high accuracy and took care to check bills for fraud.
Front End Courtesy Clerk
The Kroger Co.
07.2016 - 03.2017
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Associate of Science - Business Administration
Georgia State University
Alpharetta05-2021
Skills
- Employee development and training
- Team building
- Customer service
- Employee supervision
- Effective planning
- Fraud prevention
- Schedule management
- Cash handling
- Performance optimization
- Shrink control
- Listening skills
- Cash register operation
Timeline
Front End Manager
The Kroger Co.
12.2023 - Current
Front End Bookkeeper
The Kroger Co.
01.2018 - 12.2023
Front End Supervisor
The Kroger Co.
06.2017 - 01.2018
Front End Cashier
The Kroger Co.
03.2017 - 06.2017
Front End Courtesy Clerk
The Kroger Co.
07.2016 - 03.2017
Associate of Science - Business Administration
Georgia State University
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