Stephen Mott
Lilburn
Summary
Dynamic sales professional with over two decades of experience in both inside and outside sales, notably at longstanding jobs. Excelled in consultative sales, enhancing customer satisfaction and loyalty through expert negotiation and CRM software proficiency. Demonstrated success in exceeding sales targets and training teams, leveraging presentation skills and customer service excellence for sustained business growth.
Overview
48
48
years of professional experience
Work History
Sales Consultant
CarMax
06.2016 - 01.2025
- Used consultative sales techniques to understand customer needs and recommend relevant car needs and services.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
Sales Associate/Project Manager
Duracraft
06.1990 - 06.2016
- Negotiated contracts with clients while balancing company objectives for profitability and customer satisfaction.
- Specialized in replacement windows, Provia entry doors, Hardie Siding, Vinyl Siding, paint, and roofing.
- Exceeded sales targets consistently by implementing effective territory management plans and optimizing sales routes.
- Provided exceptional after-sales support to clients, fostering long-term relationships and ensuring repeat business.
- Managed projects while simultaneously ran other sales leads.
- Trained new Outside Sales Associates on best practices for successful selling techniques, improving team performance overall.
- Conducted product demonstrations and presentations for potential customers, showcasing product features and benefits.
Parts Manager/New Boat Delivery
Stovall Marine
06.1977 - 06.1990
- Enhanced customer satisfaction by streamlining parts ordering process and improving response times.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Coordinated logistics for timely deliveries, contributing to operational success.
- Engaged with customers to communicate key points about products being demonstrated.
Education
High School Diploma -
Parkview Highschool
Lilburn, GASkills
- Sales management
- Online sales management
- Inside and outside sales (20 years)
- Accurate pricing strategies
- Presentation skills
- CRM software expertise
- Negotiation
- Customer service and satisfaction
- Construction project management
- Upselling skills
- Customer relationship management systems
- Outbound sales calling
Timeline
Sales Consultant
CarMax
06.2016 - 01.2025
Sales Associate/Project Manager
Duracraft
06.1990 - 06.2016
Parts Manager/New Boat Delivery
Stovall Marine
06.1977 - 06.1990
High School Diploma -
Parkview Highschool
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