Stephon Anthony Montaque
Snellville
Summary
Service-focused and results-driven professional with strong skills in customer relations, task prioritization, and time management. Experienced in addressing customer concerns with efficiency, developing proactive solutions, and using customer service tools to maintain high satisfaction levels. Proven ability to multitask across fast-paced environments, from field operations to remote customer support roles.
Overview
6
6
years of professional experience
Work History
Water Resources & Landscaping Assistant
Gwinnett County Department of Water Resources
08.2024 - Current
- Performed sod installation to restore green spaces impacted by utility and infrastructure projects.
- Prepared job sites by clearing debris, leveling soil, and ensuring conditions met turf application standards.
- Repaired and replaced residential and commercial water meters, including cleaning, lid removal, and swaps.
- Operated hand tools and power equipment such as sod cutters, tampers, and utility vehicles.
- Reported damaged meters and assisted in tracking water usage accurately.
- Maintained safety and compliance around active water and stormwater systems.
- Transported and offloaded sod and landscaping materials to job sites across the county.
- Coordinated closely with field crews and supervisors to complete assignments on schedule.
Delivery Driver
Uber Eats
01.2024 - Current
- Delivered food and beverages to customers using personal vehicle, ensuring prompt and professional service.
- Managed multiple deliveries efficiently using in-app navigation tools.
- Communicated with customers and restaurants to resolve issues in real time.
- Maintained a 4.9+ customer rating for reliable and courteous service.
- Ensured vehicle cleanliness and food safety standards during all deliveries.
Customer Service Representative
Alorica
09.2023 - 12.2023
- Handled inbound calls for healthcare customers, placing medication orders and explaining benefits.
- Resolved customer issues and complaints with timely, solution-focused responses.
- Maintained accurate documentation and adhered to HIPAA regulations.
- Navigated internal systems to track, update, and resolve customer inquiries.
Virtual Customer Service Agent
Arise
09.2022 - 03.2023
- Assisted customers with orders, returns, billing questions, and product information.
- Handled confidential data while processing payments and account updates.
- Resolved issues to retain customers and ensure satisfaction.
- Balanced high call volume while maintaining performance metrics.
Customer Service Specialist
The Home Depot
09.2021 - 09.2022
- Processed transactions and order placements both in-person and via phone.
- Supported customers with product knowledge, inventory lookups, and service requests.
- Documented interactions and maintained compliance with company procedures.
- Handled high-volume calls related to orders, product support, and account updates.
Stower
Amazon Fulfillment Center
01.2020 - 05.2020
- Sorted and stowed merchandise based on size, weight, and category.
- Inspected and separated damaged goods from inventory.
- Maintained clean work areas and adhered to warehouse safety protocols.
Education
High School Diploma -
Shiloh High School
Snellville, GA01.2020
Skills
- Customer Relations & Retention
- Water Meter Servicing & Sod Restoration
- Call Documentation & Resolution
- POS Systems & Ordering Platforms
- Calm Under Pressure
- Task Prioritization & Multitasking
- Data Entry & Customer Confidentiality
- Time Management
- Order and Refund Processing
- GPS Navigation & Route Optimization
- Written & Verbal Communication
- Microsoft Office Suite & CRM Tools
Timeline
Water Resources & Landscaping Assistant
Gwinnett County Department of Water Resources
08.2024 - Current
Delivery Driver
Uber Eats
01.2024 - Current
Customer Service Representative
Alorica
09.2023 - 12.2023
Virtual Customer Service Agent
Arise
09.2022 - 03.2023
Customer Service Specialist
The Home Depot
09.2021 - 09.2022
Stower
Amazon Fulfillment Center
01.2020 - 05.2020
High School Diploma -
Shiloh High School
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