Stern Jamurath

· Install and support IP cameras with facial recognition configurations.

· Analyzing RF frequencies to collect GSM. Wifi, Bluetooth, and LTE data.

· Configure, support, and analyze license plate data captured with LPR cameras.

· Install, configure, and manage software and its functions according to specifications.

· Develop and maintain local networks.

· Ensure security and privacy of networks and computer systems.

· Assist in and plan training, development and education for new software and hardware to client’s and team members.

· Maintain records/log of repairs and fixes.

· Identify computer or network equipment shortages and place orders when necessary.

· Reading repair manuals and liaising with other professionals.

· Running teste and interpreting results to make practical recommendations.

· Writing up reports, safety regulations, and preventative maintenance plans.

· Sourcing replacement parts.

· Negotiating with suppliers and clients.

· Fabricating and components required.

· Providing time and material cost estimates before starting a job.

· Install and maintain IP subnets.

· Install and support Firewall configurations.

· Identify the location of equipment to be installed.

· Perform data entry tasks platforms(HubSpot, Clickup, Fresh Desk, Excel, Onedrive, etc)

• Setting up remote user’s in DUO Admin/Global protect VPN
• Blocking email and domains in Mimecast
• Managing mailbox accounts in Exchange Admin Center
• Creating/resetting user accounts in PowerPath
• Resetting user account in MicroPath
• Installing and configuring Assist
• Troubleshooting Fusion Dictation issues
• Configuring/Troubleshooting user’s laptops
• Supporting all remote users via GoToAssist/ConnectWise
• Answering call and tickets using ConnectWise Manager Ticket system
• Troubleshooting Cisco Jabber connectivity issues
• Managing users/Computers in Active Directory (Add, create, unlock & reset).

• Deploying Applications/drivers via VMware Airwatch
• Troubleshooting Syncing issues via VMware Workspace one
• Troubleshooting MS Onedrive sync issues
• Manages assets via Absolute application
• Manages user accounts MFA OKTA
• Remotely troubleshooting Laptop and software issues via MS Teams/Zoom
• Resolves issues in a timely manner to meet SLA
• Answers email's and ticket in Service Now ticketing system.

• Created VLan for medical devices
• Assigned fixed/reserved IP address using IPAM infoblox to hardware & vendor equipment
• Configured/disabled ports via Putty Interface
• Verified MAC addresses using Wire Shark
• Connected all DHCP and static devices to switches
• Upgraded Juniper 4200 switches to 4300in All (MDF/IDF)
• Building Juniper virtual chassis using VC cables
• Installed fiber drop cables into master backup switches
• Pulled and routed CATS and CAT6 cables to virtual chassis.

• Troubleshooting Salesforce issues
• Documented tickets in Service Now
• Pushed to Salesforce in Outlook
• Shortel VIOP
• Installed and manage Mitel mobile application
• Installed and Managing mobile Authenticator Multifactor
• Installed IP Printing
• Performed Wireless Survey via Ekahau
• Maintained Windows 10 updates
• Installed & updated applications via Microsoft SCCM
• Managed user's accounts in Active Directory.

• Provides on-site and/or virtual technical support services for clients
• Delivers hands-on hardware support
• Provide Technical support in all Systems and Programs by way of configuration, provisioning, creating, and documenting all systems
• Provided remote support via Rescue Me to all end users requiring level 2 assistance
• Resetting and Unlocking Active Directory for end users
• Provision both Guest Active Directory and Guest Wireless accounts using Cisco Prime Systems
• Trained and supported all Office 365 end users as well as provided and installed and setup of such systems
• Facilitated shared drive access and support of web servers for various systems
• Managed Technical assistants and trained in all systems provided by Service Desk
• Communicated with Staff and Faculty regarding access and provision of Program installation, access, security
• Removed of virus, using Malwarebytes & MS Defender
• Maintained and created documentation through Service Now ticketing system
• Provision Amazon Workspace requests and installation
• Added mobile number, Authentication and Installation of Duo MFA Multifactor.

• Provided on-site and/or virtual technical support services for clients
• Delivered hands-on hardware support
• Monitored working knowledge of active directory performing basic administration
• Provided end user support for Windows 7, 8 and 10
• Installed and troubleshot ECW|EHR issues
• Accessed and reset user accounts in ECW
• Setup and configured remote access (VPN) on mobile devices, hardware devices, printer, scanner and desktop
• Installed software, updates and upgrades on the computers and workstations on the network.

• Installed EHR application (MD-Reports)
• Installed and troubleshot HL7, Xml & PDF interfaces
• Installed and configured imported and exported of HL7 pathology, ADT, SIU, PMS Interface
• Worked in-between vendors & Clients to test and configure FTP access before go-live-date using Mirth Connect & Bitvise Tunnelier interface engine
• Updated ICD 10 to all client servers
• Executed scripts and queries in SQL
• Respond to telephone and email requests via ticket systems ZOHO
• Escalated calls when appropriate
• Built, configured, validated and executed integrated solutions for independently designed applications
• Provided quick response and maximum uptime of all users
• Performed end-user training as necessary
• Followed up on all tickets in a timely manner and followed through to resolution
• Investigated any reported network and application performance issues.

• Added users to group containers in Netware 6.5
• Configured Cisco switches and access points
• Set up users with remote access with RSA tokens
• Managed IP printing in HO Web Jet Admin
• Addresses tickets using HP Service Desk 4.5 ticketing system
• Performed daily and weekly backups
• Managed software license in GAM database
• Installed and configured and troubleshoot all pc related issues
• Changed phone ports on PBX system
• Assigned & reset voicemail account to user on Audix (Avaya system).