Steve Kalomas
Statesboro
Summary
With a unique set of qualifications honed over time, this Senior Director brings extensive knowledge and experience in Lumen operations, solution architecture and design, carrier relations, and proposal development. Expertise in service delivery, particularly in Lumen managed operation services, includes overseeing network operations, network delivery, contract management (including legal reviews), internal and external audits, and overall financial responsibility. Leveraging a comprehensive skill set, this candidate is well-equipped to drive success in the role.
Overview
24
24
years of professional experience
Work History
Senior Account Director – SLED Business Development
Lumen
01.2023 - Current
- Digital Inclusion and Broadband exploration / expansion with SLED accounts
- C Level and Broadband Office interaction on Digital Inclusion, Broadband and Middle Mile opportunities
- SLED Public Private Partnership development with key accounts and establish frameworks as needed
- Developed Broadband and Middle Mile campaigns
- Provide knowledge transfer and insight for various government funding programs that impact our segment
- Develop growth strategies focused on real world needs of our customers
- Partnering with account teams on strategic planning, pre/post sale activities and forecasting
- Attend industry conferences and events with focus on today / future needs of our customers in captured arena
- Participate in panel discussions and industry forums at conferences and/or virtual events
- Work with Government Affairs for proper Broadband and Middle Mile alignment
- Partner with capture and proposal development teams for preproposal and proposal activities
- Developed campaign, funding data, presentation, and strategy on Tribal Broadband Connectivity Program (TBCP) for our sales team
- Participating in corporate Digital Inclusion pursuit representing Business Development
Director of Service Delivery
TB Consulting
01.2021 - 01.2023
- Leadership, Management and Accountability for all Service Delivery to Clients along with Practice/Product teams
- Executive Leadership Team (ELT) member and decision maker
- Strategic and Tactically planning with ELT; setting annual and quarterly goals/milestones enterprise wide
- Partnering with Sale and Business Development for Client engagements, pre/post sale activities and forecasting
- P&L oversite of each practice; guidance to each practice manager for the financial health of each offering
- Capacity planning for staffing levels and skills assessment assuring no gaps in staffing with correct knowledge base
- Weekly meetings with teams to review and discuss; goals, issues, forecasting and product road mapping
- Process & Standards development and management
- Vendor management and relationship building with direction towards increased value to our Clients and Company
- Work closely with C Level discussion makers within engagements with frequent interaction with C Level teams
- Meeting with key customer stakeholders to enhance relationship, solve challenges and strengthen partnerships
- Oversite of all transition from Implementation to Operations
- Project Management policy direction
- Review and approval of all non-standard and custom statement of works
- Reporting and Operational readouts to internal and external stakeholders
- Restructured and streamlined Project Management (PM) team to better define roles, responsibilities, interaction and partnering both internal and external
- Mentored and partnered with Security Practice Manager to build a new security team, product offerings and cross functional infiltration
- Led RFP/Bid response team for several high-profile bids
Director of Operations – FED/SLED
Lumen
01.2020 - 01.2021
- Responsibility and operational ownership for dedicated Federal and SLED (State, Local and Education) managed engagements
- Direct oversight for engagements includes Network/Voice/Security/Service Desk/Field Ops/Project Management/NOC/SOC
- Oversite of 300+ operational staff along with upward staffing related to transformation
- Financial/Budget (P&L) ownership of operational model for all State engagements
- Manage staffing levels and hiring process, both internally along with contractor partners
- Manage manufacturer\vendor relationship with focus on attaining best value for Lumen and Customers
- Work closely with C Level discussion makers within engagements with frequent interaction with C Level teams
- Meeting with key customer stakeholders to enhance relationship, solve challenges and strengthen partnerships
- Provide guidance/support to direct reports with open door policy and fostering a culture that adheres to our unify principles
- Partnering with sales team to help drive opportunities and revenue growth
- Key contributor as needed for RFP/RFQ/IDIQ of FED/SLED opportunities
- Present and solidify managed offerings with sales teams as needed and in response to proposals
- Partner with Product Management teams to advance current offerings along with future growth initiatives
- Adherence to ITIL operational model along with LEAN principles to optimize environment
- Diligent in relationship building and partnership for all FED/SLED customers; working as trusted partner not just a vendor
- Reporting and Operational readouts to internal and external stakeholders
- Led a team during onset of COVID-19 State of Arizona Stay at Home order which led to an unprecedented call volume into the States unemployment line
- Partnered with Cisco on Business Critical Services (BCS) 3.0
- Help drive and spearhead State of Texas HHSC 211 upgrade in response to statewide weather shut down
Senior Manager Network Ops Technology Management
CenturyLink
01.2012 - 01.2020
- Responsibility and operational ownership for State of Arizona (SoA) AZNet II Managed Enterprise (ME) Engagements
- Major areas of support for SoA WAN/LAN/Voice/Security/Service Desk/Field Ops/Project Management/NOC/SOC
- Additional oversight of all engineering aspects for the SoA engagement
- Oversite of 43 operational staff dedicated to the SoA and 80 staff during technology refresh
- Financial/Budget (P&L) ownership of operational model for SoA engagement
- Process and Procedure oversight; assuring all procedures follow contract obligation
- Key role in crafting Policies, Process and Procedures for SoA engagement
- Manage staffing levels and hiring process, both internally along with contractor partners
- Manage manufacturer\vendor relationship with focus on attaining best value for CenturyLink and SoA
- Oversite of new Remedy Ticketing and CMDB system; along with defining system parameters and working with developers
- Achieved the most successful private/public partnership to date for SoA
- Work closely with C Level discussion makers within the SoA and daily interaction with C Level Department of Administration
- Provide guidance/support to direct reports with open door policy and fostering a culture that adheres to our unify principles
- Partnering with sales team to help drive opportunities and revenue growth
- Adherence to ITIL operational model along with LEAN principles to optimize environment
- Diligent in relationship building and partnership for SoA; working as trusted partner not just a vendor
- Reporting and Operational readouts to internal and external stakeholders
- Major contributor in crafting response to the State of Arizona AZNet III outsourcing RFP, which CenturyLink was awarded in May 2020
- Major contributor in crafting and responding to the State of Arizona AZNet II outsourcing RFP
Sales Engineer Senior
Qwest/CenturyLink Communications
01.2001 - 01.2012
- Plan and design complex data, voice, and video networks for Government and Education customers in the State of Arizona
- Solutions manage and direct final solution that the Government agency has agreed upon
- Utilize interpersonal skills to interact with and influence decision-makers and quickly establish rapport
- Assist sales personnel in listening to and evaluating the needs of potential clients and identifying solutions
- Act as a liaison between Sales, Provisioning, Marketing, Engineering and Product Development to achieve common goals
- Assist sales personnel in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients
- Engage equipment vendors and integrators to ensure quality control of projects and that project timeframes are met
- Develop strong working relationships with Field Operations and external vendors in the market(s) supported
- Provide technical training to the Sales Organization
- Assured projects were administered with the proper organizations and adequate staffing was provided
- Worked within agencies budget constraints to achieve maximum technology improvement
- Played a key role in the award of the Arizona State University Managed Services Agreement
- Planned, designed, administered budgets and managed all aspects of the Arizona State University Tempe Campus Dorm Wireless and Data infrastructure upgrade
Education
Computer Information Systems -
DeVry Institute of Technology
Addison, Illinois01.1996
Skills
- Managed Services
- VoIP
- Contact Center
- Security
- Cloud/Datacenter Optical
- SDWAN
- Ethernet
- MPLS
- Private Line
Timeline
Senior Account Director – SLED Business Development
Lumen
01.2023 - Current
Director of Service Delivery
TB Consulting
01.2021 - 01.2023
Director of Operations – FED/SLED
Lumen
01.2020 - 01.2021
Senior Manager Network Ops Technology Management
CenturyLink
01.2012 - 01.2020
Sales Engineer Senior
Qwest/CenturyLink Communications
01.2001 - 01.2012
Computer Information Systems -
DeVry Institute of Technology
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