Steve Alan Haney
Roopville
Summary
Results-driven Division Manager skilled in maintaining smooth and efficient operations to meet profit and loss targets. Hardworking and disciplined leader with continuous improvement mindset. Well-qualified Division Manager with 15-year record of success in management of day to day operations of seven restaurant's. Strategic leader and effective problem-solver with firm grasp of restaurant needs and to optimize procedures, improve policies and maximize productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Division Manager
Waffle House Inc.
11.2008 - 04.2023
- Supervised daily planning, coordination and administration for division operations.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
Manager
A and R Auto Sales
03.2005 - 11.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Responsible for buying used car inventory. Also responsible for appraising trade ins.
- Negotiated with lenders to achieve financing for customers.
General Manager
Scott Evans Chrysler Dodge
02.2002 - 03.2005
- Continuously assessed market trends to adapt strategies accordingly for sustained growth in a dynamic industry landscape.
- Ensured optimum utilization of physical resources such as facilities, equipment, and tools through proper maintenance schedules and resource allocation planning.
- Enhanced customer satisfaction through providing exceptional service and timely resolutions to concerns.
- Formulated detailed budgets based on historical data analysis; monitored expenses closely against projections to maintain fiscal responsibility.
- Managed daily operations, ensuring smooth functioning of all departments including sales, service, parts, and finance.
- Increased dealership revenue by implementing strategic sales and marketing initiatives.
- Interviewed, hired, trained and promoted associates to support operations and company growth.
Education
High School Diploma -
Riverdale High School
Riverdale, GA08.1992
Skills
- Active Listening
- Staff Motivation
- Operating Procedures and Policies
- Performance Management
- Profit and Loss Statements
- Sales Quota Management
- Team Recruiting and Onboarding
- Profitability Assessments
Timeline
Division Manager
Waffle House Inc.
11.2008 - 04.2023
Manager
A and R Auto Sales
03.2005 - 11.2008
General Manager
Scott Evans Chrysler Dodge
02.2002 - 03.2005
High School Diploma -
Riverdale High School
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