Steven Funderburk
Atlanta
Summary
As someone who has 6+ years of customer support experience and an additional 2+ years specializing in a remote business financial environment, I am a jack of all trades-type employee with a drive to deliver memorable and satisfactory results for clients and customers alike. I work exceptionally well being part of a team and thoroughly enjoy collaborative environments. My high sense of personal integrity and diligence make me a valuable asset to any project or task to which I am apart of.
Overview
12
12
years of professional experience
Work History
Financial Operations Specialist
Waffle House Corporate
09.2020 - Current
- Diagnose, guide, and troubleshoot various financial issues that would occur at any of our franchise locations by using phone and email communications
- Escalated unresolved issues to the correct team member or department with clarified and filtered information to help speed up the time of resolution
- Logged the details of particular and unusual issues for documentation purposes into the department's digital record system
- Create and maintain business relationships with the associates and management staff of the franchise locations
- Referred to internal documentation to help solve more complex issues and to work with internal/external web banking portals
- Collaborated with team members in a remote setting to achieve company goals and deadlines
Mailroom Clerk
Waffle House Corporate
12.2018 - 09.2020
- In charge of sorting and distributing large amounts of packages and mail, daily, using property software and equipment
- Provided assistance over the phone and through email for various requests from in-office and franchise locations
- Monitored department emails and statistics in order to respond to situations that would arise organically
- Worked to meet ever-changing deadlines in order to compile with management projections
- Trained new hires on workplace policies, procedures, and internal software
Assistant Produce Manager
Kroger
12.2012 - 12.2018
- Oversaw the department's product inventory operations through various procedures such as ordering, auditing, projection estimation
- Lead and directed a team of individuals on daily workplace tasks in order to meet the company projections
- Provided customer service over the phone and in person
- Trained new employees on job requirements, procedures, and company policies
- Worked with management to create and plan smooth transitions between different sales weeks and promotions
Education
High School Diploma -
Meadowcreek High School
Norcross, GA01.2013
Skills
- Customer service
- Data entry
- Issue resolution
- Problem solving
- Team collaboration
- Payroll processing
- Multitasking
Leadership Experience
- Georgia Senate Page Program, 01/01/06, 01/01/07, Senate Page, Atlanta, GA
- Clairmont Presbyterian Church Vacation Bible School, 12/01/05, 12/01/07, Volunteer, Decatur, GA
Timeline
Financial Operations Specialist
Waffle House Corporate
09.2020 - Current
Mailroom Clerk
Waffle House Corporate
12.2018 - 09.2020
Assistant Produce Manager
Kroger
12.2012 - 12.2018
High School Diploma -
Meadowcreek High School
Similar Profiles
Amber GainesAmber Gaines
Operations Support Specialist at Waffle House Corporate OfficeOperations Support Specialist at Waffle House Corporate Office
Amber GainesAmber Gaines
Operations Support Specialist at Waffle House Corporate OfficeOperations Support Specialist at Waffle House Corporate Office
Carmen MaldonadoCarmen Maldonado
Innovation Intern at Waffle House, Inc.Innovation Intern at Waffle House, Inc.