Steven Hager
Habitat for Humanity ReStore Hampton County
Covington
39
years of professional experience
Enthusiastic leader with expertise in customer engagement and promotional strategy. Known for implementing effective training programs that boost staff performance and elevate customer satisfaction.
Results-oriented Assistant Manager with extensive experience in customer service and team development. Skilled in optimizing operations and fostering cross-functional collaboration to achieve higher sales and improved customer experiences.
Work History
Assistant Manager
9 Years 5 Months- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Trained and mentored staff on store policies, procedures, and best practices.
- Developed promotional strategies to enhance community engagement and increase sales.
- Collaborated with management to optimize inventory control and merchandising standards.
- Implemented training programs that improved staff performance and customer satisfaction.
- Coordinated volunteer efforts, fostering strong community partnerships for event success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Senior Engineering Illustrator, Graphic Artist
28 Years 7 Months- Developed high-quality visual designs for marketing materials and product illustrations.
- Collaborated with cross-functional teams to align design concepts with project goals.
- Created detailed graphics and layouts using Adobe Creative Suite and other design software.
- Mentored junior designers, providing guidance on best practices and design techniques.
- Analyzed user feedback to refine designs, enhancing overall user experience and engagement.
- Created digital image files for use in digital and traditional printing methods.
- Refined and updated existing design templates to maintain brand consistency across all marketing channels.
- Used [Software] to create images and layouts.
- Designed website layouts, templates, and unique branded looks.
- Applied knowledge of production to create high-quality images.
- Enhanced brand visibility by designing eye-catching marketing materials and promotional campaigns.
- Creatively designed graphics for marketing materials and offered [Type] promotional programs.
- Developed print materials such as brochures, banners, and signs.
- Met with customers to present mockups and collect information for adjustments.
- Created advertisements, brochures and logo designs to promote new products and programs.
- Increased customer retention rates by revamping email newsletter templates with modern design elements.
- Created visually compelling presentations for internal meetings and external clients, effectively communicating key messages.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Developed custom illustrations for use in print advertisements and digital promotions, adding a unique artistic element to marketing materials.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Conceptualized creative designs for print materials, banners, and signs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
Sales Associate, Trainer
6 Years 3 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through regular stock assessments and replenishment processes.
- Collaborated with team members to create attractive product displays, driving customer engagement.
- Trained new associates on sales techniques and operational procedures to ensure consistency and efficiency.
- Conducted product demonstrations, effectively communicating features and benefits to potential buyers.
- Resolved customer complaints promptly, reinforcing customer loyalty through exceptional service recovery efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Revolutionized safety training, significantly reducing workplace accidents.
Skills
Customer service
Team leadership
Decision-making
Customer and employee trainer
Accomplishments
Honorable Discharge, Served on flight crew, as airborne cartrographer, trained in Airborne weapons,
Viet Nam Veteran.
Timeline
Assistant Manager
Habitat for Humanity ReStore Hampton County
02.2010 - 07.2019Read More
Sales Associate, Trainer
Home Depot
02.2000 - 05.2006Read More
Senior Engineering Illustrator, Graphic Artist
Bae Systems Inc.
02.1980 - 09.2008Read More
Served in the US Air Force 1966-1970,
Honorably discharged, Served as part of flight crew, Viet Nam Veteran.