Steven Lester
Atlanta
Summary
A proven professional with superior proficiency in all areas of sales, communication and leadership. Proven dynamic record of top performance in sales and account managing.
Overview
6
6
years of professional experience
Work History
Account Manager, Inside Sales
All Professional Heating and Air
04.2024 - Current
- Manage a diverse portfolio of accounts, ensuring each client receives personalized attention tailored to their unique needs
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
Sales Academy
MetLife
07.2023 - 04.2024
- Established and maintained lasting relationships with internal and external partners
- Executed account and bid/RFP/renewal strategies necessary for successful renewals and partnerships.
- Led and assisted in the daily communication between internal and external partners.
- Supported AE & SR block of business through the full sales cycle.
B2B Sales Consultant/Account Manager
Layr Insurance
01.2022 - 07.2023
- Have high-level sales discussions with C-Suite and decision-makers
- Place all small new market business for 11 accounts across the country
- Effectively communicated with customers to explain insurance terms and areas of exposure
- Generated over 800K in new business premium in 1 year
Sales Development Representative
Phreesia
08.2021 - 01.2022
- Researched target markets and collaborated with sales management to develop a marketing strategy
- Documented outreach calls and follow-up contacts in the CRM(Salesforce) system to establish a record of interactions
- Converted difficult client accounts to active customers by listening, providing clinical product relevance, and establishing a proven sale process
Insurance Agent
Farmers Insurance
06.2019 - 08.2021
- Demonstrated technical expertise and product knowledge in Personal and Commercial Insurance
- Showed and created a positive and professional working environment for both customers and peers
- Individually produced over $300K in premium ranking in the top 75 of all producers
- Supported AE & SR block of business through the full sales cycle
Education
Bachelor of Arts - Convergent Media
Morehead State University
Morehead, KY05.2015
Skills
- Property & Casualty License
- Life, Accident, Sickness & Health
- Problem Resolution
- Customer Retention
- Sales Cycle Management
- CRM proficiency
- Organizations & Communication
- Customer Relationship Management
- Prospecting
- Team Building
- Leadership
- Listening
Timeline
Account Manager, Inside Sales
All Professional Heating and Air
04.2024 - Current
Sales Academy
MetLife
07.2023 - 04.2024
B2B Sales Consultant/Account Manager
Layr Insurance
01.2022 - 07.2023
Sales Development Representative
Phreesia
08.2021 - 01.2022
Insurance Agent
Farmers Insurance
06.2019 - 08.2021
Bachelor of Arts - Convergent Media
Morehead State University
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