Steven Moore
TUCKER
Summary
Motivated leader with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Server
Bottles And Bones
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Shift Leader
Delbar Middle Eastern
08.2022 - 10.2022
- Trainer
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Bartender/Server
Café Intermezzo
10.2019 - 08.2022
- I operated many jobs with Cafe, but mostly in the capacity of management or behind the bar.
Bartender
Marlow's Tavern
06.2018 - 01.2019
Owner/CEO
L&T Industries, L
03.2014 - 05.2018
- T Industries is a Janitorial/Cleaning supply company based out of Tucker, Georgia
- In operation since L&T serviced many companies in the Greater Metro Atlanta area, but did service in many states, and also internationally.
CEO Bartender/Manager
Longhorn Steakhouse
08.2010 - 05.2014
- Tucker, Acworth, Toco Hills, Webb Ginn
Education
Master's degree - History
Georgia State University
Bachelor's - History
Kennesaw State University
Skills
- Asset Management
- Ecommerce
- Wholesale
- Data Analytics
- Property Management
- Strategic Planning
- Operations
- Budgeting
- Business Intelligence
- Languages
- Spanish - Intermediate
- Certifications and Licenses
- Guinness Perfect Pour Certification
Languages
Spanish
Professional Working
Timeline
Server
Bottles And Bones
11.2023 - Current
Server Shift Leader
Delbar Middle Eastern
08.2022 - 10.2022
Bartender/Server
Café Intermezzo
10.2019 - 08.2022
Bartender
Marlow's Tavern
06.2018 - 01.2019
Owner/CEO
L&T Industries, L
03.2014 - 05.2018
CEO Bartender/Manager
Longhorn Steakhouse
08.2010 - 05.2014
Master's degree - History
Georgia State University
Bachelor's - History
Kennesaw State University
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