Steven Rivera Guevara
Gainesville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Guest Service Associate / Shift Manager
RaceTrac
02.2024 - Current
- Provided excellent customer service and resolved issues professionally
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Operated POS systems while managing front-of-house and kitchen duties
- Supervised staff and maintained food safety standards
- Managed inventory, reduced waste, and ensured quality control
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Cart Associate / Cashier
Walmart
05.2022 - 08.2023
- Relocated merchandise carts and maintained store safety
- Handled transactions accurately and provided product information
- Collaborated with team to maintain efficient store operations
- Supported store operations, assisting with bagging groceries and helping customers load their vehicles when needed.
- Provided exceptional customer service, answering questions and resolving concerns while performing cart associate duties.
IT Technician Intern
Gainesville High School
08.2021 - 05.2022
- Resolved technical hardware/software issues
- Maintained school networks and trained users
- Ensured system security and proper software updates
- Managed software installations and upgrades, maintaining optimal system functionality at all times.
Education
No Degree - Engineering
University of North Georgia
Gainesville, GA05-2030
High School Diploma - undefined
Gainesville High School
Gainesville, GA05.2023
Skills
- Bilingual in English and Spanish
- Capable of lifting 50-70 lbs and working at heights
- Teamwork and communication skills in high-paced settings
- Experience with POS systems and customer-facing roles
- Reliable, punctual, and adaptable to any shifts
- Patience and composure
- Complaint handling
- Team player mentality
Timeline
Guest Service Associate / Shift Manager
RaceTrac
02.2024 - Current
Cart Associate / Cashier
Walmart
05.2022 - 08.2023
IT Technician Intern
Gainesville High School
08.2021 - 05.2022
High School Diploma - undefined
Gainesville High School
No Degree - Engineering
University of North Georgia
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