Steven Sprowles
Douglasville
Summary
Accomplished Operations Director with a proven track record at What Chefs Want, adept in leveraging Warehouse Management Systems and fostering team collaboration. Spearheaded strategic growth initiatives, achieving significant market expansion. Excelled in cultivating high-performance cultures, driving organizational improvements, and implementing effective training programs. Renowned for data-driven decision-making and exceptional organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Director
What Chefs Want
05.2024 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 80+ employees.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
Regional Director of Operations
What Chefs Want - Bluefin Seafood
08.2017 - 05.2024
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance with ISO 9000.
- Travel to acquired warehouses across the country to provide systems training, instill company culture and assist with onboarding new associates.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs through ISO 9000.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Set team and individual KPIs and provided regular, actionable feedback.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
Department Supervisor
What Chefs Want
07.2015 - 11.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
Education
High School Diploma -
Doss High School
Louisville, KY05-2012
Skills
- Warehouse Management Systems (WMS)
- Office 365
- Dematic ProMat
- Produce Pro Client
- HACCP Certified
- SQF Certified
- Food Safety Trainer
- Class I - V Fork Truck Certified
- Data-driven decision making
- Problem resolution
- Standard operating procedures
- Recruitment strategies
- Organizational skills
- Business process reengineering
- Growth planning
Accomplishments
- I began my career at What Chefs Want as an entry-level employee 10 years ago, motivated by the birth of my first child. I steadily rose through the ranks, becoming a department supervisor, then operations manager after the acquisition of Bluefin Seafood. As What Chefs Want expanded, I traveled to various warehouses nationwide, implementing company culture and management systems. This led to my promotion to regional operations director. After several years, I was offered the position of overall operations director for the new hub in Atlanta, which I accepted. Following continued success in Atlanta, I am now seeking a new career opportunity.
Certification
- HACCP (Hazard Analysis and Critical Control Points)
- SQF (Safe Quality Food)
- Fork Truck Class I-V
- Food Safety Trainer
Timeline
Operations Director
What Chefs Want
05.2024 - Current
Regional Director of Operations
What Chefs Want - Bluefin Seafood
08.2017 - 05.2024
Department Supervisor
What Chefs Want
07.2015 - 11.2016
High School Diploma -
Doss High School
Similar Profiles
Jody KempJody Kemp
Seafood Sales Specialist at What Chefs WantSeafood Sales Specialist at What Chefs Want
Tarajee ShabazzTarajee Shabazz
Order Selector at What Chefs WantOrder Selector at What Chefs Want
Eugene StubblefieldEugene Stubblefield
Delivery Driver at What Chefs WantDelivery Driver at What Chefs Want