Steven Straka
Fort Valley
Summary
Dedicated professional with a strong background in customer service and operations management. Proven ability to enhance customer satisfaction and cultivate strategic partnerships, driving business growth.
Overview
32
32
years of professional experience
Work History
Business Owner / Field Technician / Outside Sales
Who Ya Gonna Call of Middle Georgia LLC
Fort Valley Ga.
03.2018 - Current
- Directed daily operational activities to maintain high standards of service and foster customer loyalty.
- Directed financial management operations, encompassing budgeting, forecasting, and expense tracking.
- Cultivated strategic partnerships with local businesses to enhance service offerings.
- Developed and maintained positive customer relationships by providing attentive service and clear communication.
- Analyzed customer needs and presented optimal solutions to enhance satisfaction and outcomes.
- Administered comprehensive financial operations, focusing on budgeting, forecasting, and accurate financial reporting.
- Optimized company profitability through strategic reduction of overhead costs and negotiation of advantageous supplier contracts.
- Facilitated negotiations with suppliers to achieve favorable terms, ensuring profitability and adherence to quality benchmarks.
- Enhanced customer satisfaction by delivering personalized service offerings tailored to individual needs and preferences.
Field Technician
AT&T
Macon, GA
06.2014 - 03.2018
- Diagnosed and resolved network issues to maintain optimal service quality.
- Installed and configured telecommunications equipment in residential and commercial settings.
- Mentored junior technicians on installation processes and troubleshooting techniques.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Control inventory and equipment for each job weekly.
- Keep truck serviced and repaired ready to work
Lead Technician
John Wesley Villas
Macon, GA
03.2015 - 06.2016
- Implemented preventive maintenance schedules, enhancing equipment reliability and lifespan.
- Diagnosed and resolved technical issues, minimizing downtime for residents' services.
- Managed inventory of tools and supplies, ensuring availability for repairs and upgrades.
- Conducted regular inspections of facilities, identifying areas for improvement and prompt action.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Make ready apartments for renal
Field Technician / Outside Sales
Plum Cool Services
Byron, GA
10.2013 - 06.2014
- Conducted regular maintenance and repairs on HVAC systems to ensure optimal performance.
- Diagnosed equipment malfunctions using specialized tools and troubleshooting techniques.
- Implemented safety protocols to minimize risks during field operations and service calls.
- Managed inventory of parts and supplies, ensuring availability for timely service completion.
- Provided excellent customer service by addressing client concerns and maintaining communication throughout service processes.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Service and repair plumbing, electrical, and Building.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
Technician
Waffle House
Middle Ga.
07.2011 - 10.2013
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Repaired HVAC and Refrigeration equipment.
- Maintained restroom facilities, drains, urinals, toilets, doors.
Restaurant Training Manager
Pizza Hut
Middle Ga.
08.1994 - 05.2001
- Facilitated ongoing training sessions to improve staff performance and customer service skills.
- Monitored compliance with operational standards, ensuring adherence to company policies and procedures.
- Collaborated with upper management to identify training needs and address skill gaps within teams.
- Mentored team leaders, fostering leadership skills and promoting a culture of continuous improvement.
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Managed employee performance evaluations, providing constructive feedback and support to enhance individual skillsets and overall team success.
- Ensured compliance with all health and safety regulations, conducting regular inspections and providing ongoing staff education on best practices.
- Facilitated conflict resolution among team members when necessary, addressing issues promptly to maintain a positive work environment.
- Improved communication between front-of-house and back-of-house teams, leading to increased efficiency during peak service hours.
- Streamlined operations through the development of efficient scheduling systems, resulting in improved productivity and reduced labor costs.
- My job was to train employees to run a clean, well staffed, well stocked, and well trained restaurant. by the book of pizza Hut and control the P&L
Education
High School Diploma -
Perry High School
Perry Ga.Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Operations management
- Bookkeeping
- OSHA
- Team player
Timeline
Business Owner / Field Technician / Outside Sales
Who Ya Gonna Call of Middle Georgia LLC
03.2018 - Current
Lead Technician
John Wesley Villas
03.2015 - 06.2016
Field Technician
AT&T
06.2014 - 03.2018
Field Technician / Outside Sales
Plum Cool Services
10.2013 - 06.2014
Technician
Waffle House
07.2011 - 10.2013
Restaurant Training Manager
Pizza Hut
08.1994 - 05.2001
High School Diploma -
Perry High School