STEVEN WALKER

• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
• Documented all findings in concise reports.
• Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Streamlined the claims process by effectively coordinating with repair shops and rental car companies.

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• Strengthened relationships with repair vendors, ensuring quality repairs at competitive prices.

• Ensured compliance with all company policies and procedures, health code compliance, inventory management, and other cost control measures, ensuring excellent guest relations and developing community engagement
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Established a positive work environment by fostering open communication and promoting teamwork among employees.
• Recruited trained, developed, and retained qualified associates to ensure staffing needs are consistently met
• Managed the store effectively by scheduling associates, and service appointments and organized workflow to deliver quality work on time to customers
• Recruited, interviewed, and hired talent, enthusiasm, and experience staff members to strengthen workflow and productivity
• Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
• Hired, delegated, and reviewed sales staff performance and provided comprehensive coaching in quality
• Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
• Set effective store schedules based on customer-level forecasts, individual employee knowledge, and service requirements
• Increased profit by 30% by restricting store layouts, enabling more efficient inventory, management, financial planning, and sales performance
• Analyzed sales trends to adjust inventory orders for improved turnover.
• Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.

• Developed reputation for prompt, efficient service with high level of accuracy
• Adaptive learner; motivated to quickly resolve challenges
• Ability to manage multiple tasks independently with precise detail and follow-up reporting
• Dependable with practical approach to work
• Strong organization skills
• Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
• Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
• Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
• Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.