Steven Tyler Guerry
Warner Robins
Summary
Dedicated IT associate with expertise in technical troubleshooting, user support, decision-making. Proven track record of implementing efficient systems and enhancing team performance which results in a finer, faster, and more awarding IT atmosphere in the company.
Overview
4
4
years of professional experience
Work History
Information Technology Officer
American Pride Bank
Warner Robins, GA
03.2024 - Current
- Managed IT systems ensuring optimal performance and reliability.
- Maintained a high level of customer satisfaction with prompt issue resolution and proactive system maintenance.
- Implemented our first robust ticketing system for efficient tracking and resolution of IT service requests from employees.
- Implemented and manages our asset tracking system for all technology and facility assets
- Mentored new IT staff members to improve their technical skills and enhance team performance.
- Reduced IT-related issues for employees by providing timely technical support and troubleshooting solutions.
- Provided technical support for hardware and software issues, enhancing user experience.
- Assisted in system upgrades, improving overall operational efficiency.
- Conducted training sessions for staff on new technologies and best practices.
Client Integration Manager and IT Support
Altera Payroll
Macon, GA
11.2022 - 03.2024
- Provided IT support to employees of the company including hardware and core issues through our internal Helpdesk system.
- Trained new clients on our Payroll software for timekeeping.
- Developed code for client's needs to timekeeping.
- In the our Payroll software, I was over modules that I had to train clients on how to use and troubleshoot issues they may experience.
Help Desk Technician
Southeast Regional Technology Group
Macon, GA
07.2022 - 11.2022
- Diagnosed technical issues and provided solutions to enhance user productivity.
- Managed ticketing system, ensuring timely resolution of support requests.
- Collaborated with IT team to implement software updates and system enhancements.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Science - Information Technology
Middle Georgia State University
Macon, GA05-2022
Skills
- Network administration
- Team collaboration
- Technical troubleshooting
- Documentation and reporting
- Application support
- Technical leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Decision-making
- Self motivation
- Hardware troubleshooting
- User support
- Risk management
- Technical support
- IT infrastructure
- Machine learning
Timeline
Information Technology Officer
American Pride Bank
03.2024 - Current
Client Integration Manager and IT Support
Altera Payroll
11.2022 - 03.2024
Help Desk Technician
Southeast Regional Technology Group
07.2022 - 11.2022
Bachelor of Science - Information Technology
Middle Georgia State University