Seeking a productive work environment where I can utilize my customer
service /sales and organizational skills to effectively place such
attributes in a challenging role that allows for advancement and growth.
Overview
10
10
years of professional experience
Work History
Behavioral Aide
Behavioral Aide
06.2025 - Current
Provide direct support to individuals with behavioral and developmental needs
Implement behavior plans and document client progress
Assist with daily living activities and emotional regulation
Maintain a safe, structured, and supportive environment
Caregiver
Sunrise Assisted Living
Sandy Springs
08.2020 - 05.2025
Assisted residents with feeding and monitored nutritional intake
Repositioned patients to prevent bedsores and ensure comfort
Monitored vital signs, administered medications, and documented behaviors
Maintained clean living spaces and supported daily routines
Call Center Representative
Telecom Home Services
02.2019 - 08.2020
Conducted outbound calls to promote internet and TV services
Built rapport with customers and maintained positive communication
Met and exceeded sales targets through consistent outreach
Guest Service Agent
Hyatt Regency Hotel
12.2017 - 06.2018
Managed guest check-in and check-out processes
Oversaw guest service areas including café, kitchen, and meeting rooms
Delivered high-quality customer service experiences
Call Center Representative
Sunward Steel Building Company
01.2016 - 11.2016
Generated leads and supported sales efforts
Maintained organized workflow and accurate records
Assisted customers in identifying purchasing needs
Legislative Aide
Roger Bruce, District 61
Supported legislative operations and constituent communication
Education
Associate - Business Management
Community College of Denver
Denver, CO
Skills
Customer Service Communication Problem Solving Microsoft Office Analytical Thinking Adaptability Vital Signs Monitoring Client Records Management Technology Proficiency
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital