Summary
Overview
Work History
Education
Skills
Timeline
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Stevie Hall

Snellville,GA

Summary

Dynamic professional with proven claims management expertise at Progressive. Skilled in fostering collaborative teamwork and enhancing operational efficiency, I successfully mitigated risks and established relationships with repair facilities, ensuring timely and quality service delivery. Established track record of facilitating efficient repair processes and enhancing customer satisfaction. Demonstrated expertise in problem-solving and effective communication among multiple involved parties.

Overview

6
6
years of professional experience

Work History

Managed Repair Representative

Progressive
06.2021 - Current
  • Assist in processing managed repair claims for efficiency and accuracy.
  • Collaborate with team members and other departments to resolve customer inquiries and issues promptly.
  • Learn and utilize company software systems for tracking repair status effectively.
  • Maintain regular communication with customers and repair facilities via phone and email to ensure seamless handling during the repair process.
  • Mitigate risks by conducting thorough inspections of repair work, addressing any issues promptly to maintain appropriate timeframes.
  • Identify possible fraudulent claims and report to appropriate individuals.
  • Establish strong relationships with a network of repair facilities, ensuring timely completion of repairs and quality workmanship.

Store Manager

Eurofed Automotive
11.2019 - 04.2021
  • Managed service appointments, optimizing scheduling for efficiency and customer satisfaction.
  • Oversaw daily service operations, ensuring adherence to quality standards and company policies.
  • Collaborated with technicians to develop accurate estimates and timelines for vehicle services.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication while ensuring comprehensive understanding of repairs and maintenance.
  • Developed strategic sales initiatives, resulting in increased store revenue and customer engagement.

Education

Coursework - Computer Networking

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Industry awareness
  • Sales experience
  • Claims management
  • Collaborative teamwork
  • Detail-oriented approach
  • Analytical reasoning
  • Strong negotiation
  • Technical aptitude

Timeline

Managed Repair Representative

Progressive
06.2021 - Current

Store Manager

Eurofed Automotive
11.2019 - 04.2021

Coursework - Computer Networking

Gwinnett Technical College

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Stevie Hall