Subodh Kumar Jayswal
Atlanta
Summary
Seasoned Technical Manager with significant experience in leading cross-functional teams and managing diverse technology projects. Possess strong skills in strategic planning, project management, and team leadership that drive operational efficiency and innovation. Reputation for enhancing productivity by implementing advanced technologies and systems; committed to aligning technology frameworks with corporate objectives for optimal results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technical Manager
HCL America Inc.
Atlanta
10.2023 - Current
- Company Overview: Client: IHG (InterContinental Hotels Group)
- Lead a 16-member team managing Windows, VMware, Nutanix, and cloud operations
- Architect and maintain private cloud (Nutanix on Cisco hardware) and AWS-based public cloud
- Oversee VMware, ESX, and UCS/Vblock infrastructure
- Manage server patching (SCCM, Ivanti), DNS, DHCP, and file servers
- Implement and monitor AWS services (CloudWatch, CloudTrail, Auto Scaling)
- Client: IHG (InterContinental Hotels Group)
Manager
HCL Technologies
Noida
08.2018 - 09.2023
- Company Overview: Client: IHG (InterContinental Hotels Group)
- Transitioned Windows, VMware, and Nutanix support from onsite (Atlanta) to offshore
- Led a 10-member team for infrastructure operations
- Administered Windows Server, VMware, and hyperconverged environments
- Managed cloud infrastructure (AWS, Nutanix), including storage, networking, and security
- Client: IHG (InterContinental Hotels Group)
Manager
HCL Technologies
Noida
05.2017 - 09.2023
- Company Overview: Client: BJs Wholesale Club (USA)
- Led Windows, VMware, and cloud operations
- Oversaw patching, software upgrades, and hardware maintenance
- Managed AWS services: EC2, S3, EBS, IAM, CloudWatch
- Client: BJs Wholesale Club (USA)
Manager - Windows and VMware Operations
HCL Technologies
03.2015 - 05.2017
- Company Overview: Client: Teradata Corp (USA)
- Managed Windows and VMware infrastructure
- Implemented cloud-based solutions with AWS and VMware
- Client: Teradata Corp (USA)
Windows and VMware Administrator
IBM India Pvt. Ltd.
01.2008 - 01.2015
- Provided enterprise IT support for Petro-Canada, ABN-AMRO, NAB, and AstraZeneca
- Managed Windows Server, VMware, Citrix, and security solutions
Technical Support Engineer
IBM
Kolkata
11.2005 - 07.2007
- Analyzed customer feedback to develop targeted improvements in technical support services.
- Assisted users with password resets and account lockout resolutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Assisted customers with troubleshooting software and hardware issues.
Education
Bachelor of Computer Applications -
Indira Gandhi National Open University
B.Sc. - Maths Hons.
Magadh University
Skills
- Server Administration Expertise
- Active Directory Administration
- SCCM Administration
- Server Virtualization Expertise
- VMware vSphere Administration
- Microsoft Hyper-V Administration
- Cloud Computing Expertise
- Hyperconverged Solutions Expertise
- Nutanix Infrastructure Management
- Cisco UCS Administration
- Vblock Expertise
- ITIL Framework Implementation
- Service Delivery Management
- Citrix Environment Administration
- Risk Mitigation Strategies
- System Patch Management
- Infrastructure management
- Team building
Certification
- AWS Certified - Cloud Solutions
- VMware Certified Professional (VCP)
- MCITP (Windows Server 2008 R2)
- ITIL v3.0
- Nutanix Certified Professional (NCP 5.5)
Personal Information
- Date of Birth: 07/25/82
- Nationality: Indian
- Marital Status: Married
Visa Details
- US H1B, 04/2026
- US B1/B2, 03/2026
Timeline
Technical Manager
HCL America Inc.
10.2023 - Current
Manager
HCL Technologies
08.2018 - 09.2023
Manager
HCL Technologies
05.2017 - 09.2023
Manager - Windows and VMware Operations
HCL Technologies
03.2015 - 05.2017
Windows and VMware Administrator
IBM India Pvt. Ltd.
01.2008 - 01.2015
Technical Support Engineer
IBM
11.2005 - 07.2007
Bachelor of Computer Applications -
Indira Gandhi National Open University
B.Sc. - Maths Hons.
Magadh University
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