Sudhindu Lalas
Acworth
Summary
Dynamic Business Intelligence Architect with extensive experience at GEV, leading data operations and optimizing analytics platforms. Proven track record in enhancing performance and reliability of ETL processes, while effectively managing onshore and offshore teams. Skilled in stakeholder communication and data quality assurance, driving impactful business insights and operational excellence.
Overview
22
22
years of professional experience
Work History
Business Intelligence (BI) Architect
GEV(GE Vernova)
01.2024 - Current
- Lead administration and troubleshooting of Data & Analytics platforms across Development, Test (Quality), and Production in a clustered setup, covering Databricks, HVR, Tableau, Power BI, and multiple databases.
- Manage and optimize environments, licenses, and cluster usage thresholds with special focus on peak business hours to ensure stability and performance.
- Resolve data load issues, implement workarounds for failures, and ensure successful execution of scheduled jobs to support timely delivery of dashboards and business-critical metrics.
- Design and maintain the user security model, plan and execute regular upgrades and patching, and promptly remediate security vulnerabilities.
- Investigate and resolve data issues and discrepancies during data loads from source systems (primarily during EST hours), ensuring accuracy and reliability of reporting.
- Monitor ETL jobs (Databricks, Airflow) daily and implement performance optimizations such as delta loads for high-volume data and partitioning for historical datasets.
- Provide alternative access routes to key metrics and historical data when primary reporting paths are impacted, minimizing business disruption.
- Execute and review daily statistics on data loaders from critical source systems, with emphasis on Nuclear business data, to identify and remediate long-running or slow-performing processes.
- Engage regularly with the Chief Data Officer (CDO) and Data Architects to refine requirements, discuss architectural solutions, and plan implementation of new changes.
- Collaborate with Senior IT Leaders and business stakeholders to gather and validate requirements and oversee execution of approved enhancements and fixes.
- Participate in daily/weekly meetings with multiple application owners (EST hours) to review delivery performance, plan improvements, and support application rationalization and consolidation.
- Analyze job and code performance before and after production deployment to detect issues early and prevent delays to critical reporting.
- Oversee business user communication around data availability and daily updates on incidents and service health.
- Monitor the ServiceNow portal, managing a monthly volume of ~5,000+ incidents and ~4,000+ service requests, ensuring efficient triage and resolution.
- Work with offshore teams to ensure timely closure of critical P1 (2-hour ETA) and P2 (4-hour ETA) tickets within agreed SLAs.
- Coordinate follow-ups with third-party teams (network, database, AWS, infrastructure, SAP, Oracle, and other ERP/product teams) to resolve dependent issues.
- Provide GE Vernova leadership with regular ETA updates, and monthly reports on incident volumes, closures, missed SLAs, and root cause/corrective action plans.
- Lead and manage both offshore and onshore teams supporting the GE Vernova Data & Analytics program and platform operations.
- Directly lead an offshore team of ~250 members delivering end-to-end support for Data & Analytics platforms and applications.
- Oversee operations for a broad technology stack including Databricks, Airflow, DevOps toolchain, Talend, Greenplum, Tableau, Power BI, Spotfire, HVR, AWS, Azure, and related cloud services, as well as in-house tools such as RTMF (Real Time Monitoring Framework), Notifi, and EDL.
- Develop and maintain succession plans to reduce delivery risk, identifying critical roles, driving hiring requests, and ensuring backup/resource coverage.
- Mentor and coach team members to build technical, functional, and leadership capabilities, aligning their career growth with organizational needs.
- Provide strategic direction on roles, responsibilities, priorities, and development paths, fostering a high-performance, accountable culture.
- Coordinate work allocation across offshore and onshore teams to optimize capacity, ensure time-zone coverage, and meet SLAs.
- Define and track performance metrics (SLAs, resolution times, quality KPIs) and drive continuous improvement initiatives across global teams.
- Lead regular team meetings, stand-ups, and review sessions to monitor progress, manage risks, and remove delivery roadblocks.
- Collaborate with senior leadership to forecast resource needs, plan ramp-ups/ramp-downs, and support long-term workforce and capability planning.
- Promote standardization of processes, best practices, and documentation to ensure consistent, reliable delivery at scale.
Business Intelligence (BI) Architect
ABB Industrial Solutions (formerly GE Industrial Solutions)
01.2016 - 01.2023
- Own and manage the end-to-end BI, Data Warehouse, and Reporting environment supporting ~200 legacy applications, 800+ complex QlikView dashboards, and 1,000+ Business Objects reports across global regions.
- Lead a 20-member BI operations team to ensure timely, accurate data loads from legacy systems, Oracle, and SAP into the BI/DW environment, guaranteeing on-time refresh of all critical KPIs for executive decision-making.
- Administer and oversee Snowflake Data Lake and QlikView environments, including architecture, development, implementation, and maintenance/support of all BI projects based on end-user and business requirements.
- Lead offshore platform support for the entire ABB Industrial BI landscape, covering tools such as Snowflake, Power BI, SAP BW, QlikView, Informatica, Hyperion, Business Objects, and associated time-tracking and ancillary applications.
- Serve as the single point of contact for BI production issues, including ETL failures, dashboard refresh problems, and data quality/data missing issues for critical dashboards and reports.
- Review and approve all production migration changes for new BI projects to ensure standardization, governance, and uninterrupted business continuity.
- Ensure smooth month-end, quarter-end, and year-end closing cycles by overseeing all frozen dashboard activities and validating data accuracy for financial and operational reporting.
- Support business growth by contributing to new business generation and contract renewals across BI/ADM/SAP projects, while ensuring successful delivery and timely invoice payments.
- Drive effective change management across the BI environment to improve customer experience and enable enhanced IT and analytics solutions.
- Reduce production cycle time and improve end-user effectiveness by ensuring accuracy and reliability of dashboards/reports for order status, sales/invoice details, backlog, and financial metrics.
- Monitor and review daily BI deliverables, proactively address issues impacting timelines, and manage enhancement requests to ensure on-time deployment and high-quality implementation of changes.
- Develop proactive succession plans and mitigate delivery risks through targeted hiring requests, resource mentoring, and providing strategic guidance on team roles and responsibilities.
- Lead Six Sigma–driven improvement initiatives to identify and eliminate defects in data loading mechanisms, improving performance and reliability of QlikView dashboards and Business Objects reports and ensuring their timely availability for business planning.
- Key Technologies / Tools: Data & Analytics Platforms: Snowflake Data Lake, QlikView, SAP BW, Power BI, Business Objects, Hyperion, Informatica; Databases & Sources: Oracle, SAP (ERP), multiple legacy applications; Methodologies & Practices: ETL/ELT, Data Warehouse & BI Architecture, Production Support, Change Management, Six Sigma (process improvement)
Project Lead
GE Aero Energy
Houston
07.2011 - 07.2015
- Liaised with business/business system analyst team and the IT development team to ensure accurate capture of business/system requirements and appropriate solutions delivery.
- Provide functional specifics detailing the solutions for implementation.
- Design and develop applications and modify existing applications for enhancement requests and automations.
- Provide knowledge transfer to development team members related to business process and application functionality.
- Understand business opportunities, codify project requirements and manage the development and delivery of business solutions.
- Interact and coordination with other Information Technology Services areas including Business Users and Network Technology operations team.
- Develop IT requirements document, high level design document, detail level design documents, high level and detail level test plans and test cases.
- Design, develop, modify and deploy Hyperion applications and Reports to meet ad hoc analysis and reporting needs.
- Leading Hyperion development team located Onsite and Offshore. Provide knowledge transfer related to business processes and boundary systems interacting with Hyperion to team members.
- Houston, TX (USA)
- Environment: Hyperion Financial Management, Hyperion Financial Reports, Visual Basic, MS Excel, Smartview.
HFM Consultant
GE Healthcare
Milwaukee
05.2010 - 06.2011
- Experience in HFM custom applications for providing users inputting data into HFM with perfect blending of Smartview, Microsoft Excel & VB Macro.
- Vast & Extensive knowledge for Hyperion Financial Reporting Studio, Experience in creating various Executive Reports for Business e.g. Balance Sheet, P&L Reports, Cash flow, Trial Balance etc.
- Experienced in Installation and Configuring System 11 environment with Load Balance.
- Administrating & managing all Metadata changes.
- Data validation and testing of various complex business data.
- Authored various System Requirement/Design specifications.
- Involved in gathering requirements, developing project plans & system level requirement definition (SLRD).
- Analyzed the requirements and converted it into valuable business information by design & development of appropriate applications & reports (HFM).
- Development and maintenance of batch scripts and scheduling through windows scheduler.
- Administration of the financial consolidation and reporting system.
- Updating the system with any metadata changes or reporting requirements.
- Data validation and reconciliation of the financial data through the initial trial balance to the system data load files and the consolidated financial reports.
- Updating the security, assigning assess, updating business rules, creating data forms, web forms and financial reports.
- Administration tasks – running the calculation scripts, updating scripts/business rules, data loads.
- Milwaukee, WI (USA)
- Environment: Hyperion Financial Management 11.1.x, Hyperion Financial Reports, Visual Basic, MS Excel.
Project/Technical Lead
Genpact ITO
Hyderabad
10.2009 - 04.2010
- All the AM/BRM has to pull data from various systems manually in excel sheets & Access every time to showcase the current position every month, this involves high level of efforts in gathering the data from different source systems & correlating the same to ensure accuracy.
- There are consistency and accuracy issues with the data in eMeasure & CWD which could lead to compliance issues & High penalties.
- This project is to streamline all the reporting needs for AM/BRM in regard to all GE Customers which would not only provide the accurate data but would also avoid any non-compliance issues arising due to lack of data available on time, post the completion of this project it would significantly reduce the manual effort required for collecting the data.
- Defining & understanding the requirements of the reports & process of manual creation of reports.
- Understanding the source systems and data available for the reports.
- Defining the data flow & designing the process of integration of various source systems.
- Identifying & analyzing tool for carrying out end user deliverables.
- Setting up Hardware & Tool setup for Development & Production environment.
- Carrying out system testing on SSIS Packages & Cognos reports.
- Designing and formulating Data Mart and report layouts as per the reporting requirements.
- Defining the high-level project plan for carrying out the development work.
- To Drive the team and deliver the components of the project on time.
- Guiding and mentoring the team during development phase.
- Updating the customer on Daily status delivery wise & discussing the project plan.
- Genpact Hyderabad, India
- Environment: MSIS, MSRS, Cognos8.
Technical Lead
GE Security
Hyderabad
04.2009 - 08.2009
- GE Security’s BI Environment was running on the BODI Platform for all the ETL Components & due to the poor performance of BODI tool & high licensing cost it was decided to migrate all ~200 + ETL jobs which includes Orders, Sales & Material Transaction modules into Informatica.
- Identifying the current BODI logic & working on the best approach in Informatica.
- Working with Customer on re-engineering of the critical modules like Order/Sales & In transit for better performance in Informatica.
- Defining the high-level project plan for carrying out the development work at offshore.
- Testing & running Informatica Workflows & scheduling the same in Autosys.
- Coordinating & working with RTS team for production migration & UAT.
- To Drive the team and deliver the components of the project on time.
- Guiding and mentoring the team during development phase.
- Updating the customer on Daily status delivery wise & discussing the project plan.
- Genpact Hyderabad-India
- Environment: Informatica 8.0, Oracle 8i, Autosys Scheduler & UNIX Shell scripts.
BI RTS Lead
SABIC Innovative Plastics (Formerly GE Plastics)
02.2005 - 03.2009
- SABIC Formerly Known as GE Advanced Materials IT House deals with more than 60 Applications on BI Front. This spans across the Globe (Americas, Pacific & Europe) with over 10 Technologies on BI. We were involved in the Enhancements by doing RCCA (Root Cause Corrective Actions) & Global Real Time Support of all these applications; ensuring data is available to Business on time day on day.
- To Ensure OPS Delivery, Client’s Expectations by Meeting all SLA.
- To Drive & Share plans on Weekly/Monthly/Qtrly with SABIC BI Leadership Team on ways to reduce issues volumes and improve the solver hours.
- Worked on the KOREA OM implementation on BODI.
- Implemented BODI Reject/Exception Handling in APAC EDW.
- Carried out the BO rationalization project which included Users/Reports/universe Rationalization in the APAC Region, which had significant advantage in maintenance & controllership of the BO Environment & same was carried out for rest of the regions across other poles.
- Routine enhancements in BO Reports and also developed new reports as per the requirements of the business.
- AUTOSYS Job Scheduling based on requirement for Business.
- Leading the APAC & Europe applications falling under BI Scope.
- Involved in performance tuning of BO DI jobs.
- Worked on Various process improvement enhancements for Europe Applications.
- Providing technical & functional support to project teams.
- Carried out various Migration activities in BI Scope from GEAM to SABIC environment.
- Develop and support different systems based on BODI, business objects & Oracle PL/SQL.
- Defining & setting up Naming & Coding Standards for BODI.
- Environment: Oracle 8, BODI, Autosys, Pl/SQL, UNIX Shell Scripting.
Consultant
Wipro InfoTech
Bangalore
01.2004 - 02.2005
- Dubai Dry Docks (D3) is the largest and most profitable Dock Yard in the world. Project deals with complete ERP suite for D3. Production division handles the core function of Dubai Dry Docks. D3 ERP is being developed as 3 tier application.
- Development and maintenance of finance modules of E.R.P. in Forms 9I Application Server and Reports 9i as front end and Oracle 9i in back end and Oracle 9I Designer.
- Testing and documentation of D2K forms.
- Bangalore -India
Education
Master in Computer Applications -
Masters in Commerce -
Bachelor of Commerce -
Skills
- Data and analytics platforms: Databricks, Airflow, Tableau, Power BI, Spotfire, HVR, Talend, Greenplum
- Cloud and infrastructure: AWS, Azure, clustered environments, DevOps toolchain
- Data operations: ETL/ELT, performance tuning, delta loads, partitioning, data quality and reconciliation
- IT service management: ServiceNow, incident and request management, SLAs, P1/P2 handling
- Security and governance: User security model, access control, upgrades and patching, vulnerability remediation
- Leadership: Onshore and offshore team management, stakeholder communication, mentoring, workforce planning
- Reporting and analytics: KPI definition, operational dashboards, executive reporting, root cause analysis
- Collaboration: CDO and architecture engagement, business stakeholder management, application rationalization
Timeline
Business Intelligence (BI) Architect
GEV(GE Vernova)
01.2024 - Current
Business Intelligence (BI) Architect
ABB Industrial Solutions (formerly GE Industrial Solutions)
01.2016 - 01.2023
Project Lead
GE Aero Energy
07.2011 - 07.2015
HFM Consultant
GE Healthcare
05.2010 - 06.2011
Project/Technical Lead
Genpact ITO
10.2009 - 04.2010
Technical Lead
GE Security
04.2009 - 08.2009
BI RTS Lead
SABIC Innovative Plastics (Formerly GE Plastics)
02.2005 - 03.2009
Consultant
Wipro InfoTech
01.2004 - 02.2005