SuJuan Crutchfield
Albany
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Skilled Phlebotomist with more than 15 years of experience in fast-paced hospitals. Expert in quickly and accurately collecting specimens using variety of venipuncture and capillary puncture techniques. Exceptional bedside manner and adept in easing patients' fears or anxieties.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Albany Area Primary Health Care
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
Certified Phlebotomy Technician
Albany Area Primary Health Care
05.2021 - 01.2024
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Medical Laboratory Technician/Certified Phlebotomy Technician
Ascension Health System
10.2018 - 09.2020
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
Site Coordinator/Certified Phlebotomy Team Lead
LabCorp
09.2009 - 08.2018
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Improved site safety by conducting regular inspections and implementing necessary corrective actions.
- Supervised crew of over 10 employees.
Certified Nursing Assistant/Certified Phlebotomy Technician
Phoebe Putney Memorial Hospital
10.2006 - 09.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
Associate of Science - Medical Assisting
Bryan University At Springfield
Springfield, MO06.2011
Skills
- HIPAA Compliance
- Immunization Administration
- Venipuncture Expertise
- Vital Sign Monitoring
- Examination Preparation
- Medical History Recording
- Vital signs monitoring
- Phlebotomy Techniques
Certification
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomist Technician
Timeline
Certified Clinical Medical Assistant
Albany Area Primary Health Care
01.2024 - Current
Certified Phlebotomy Technician
Albany Area Primary Health Care
05.2021 - 01.2024
Medical Laboratory Technician/Certified Phlebotomy Technician
Ascension Health System
10.2018 - 09.2020
Site Coordinator/Certified Phlebotomy Team Lead
LabCorp
09.2009 - 08.2018
Certified Nursing Assistant/Certified Phlebotomy Technician
Phoebe Putney Memorial Hospital
10.2006 - 09.2009
Associate of Science - Medical Assisting
Bryan University At Springfield
- CCMA - Certified Clinical Medical Assistant
- CPT - Certified Phlebotomist Technician
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