Sully-Mar Diaz
Marietta
Summary
Customer-centric professional with over 10 years in customer service, cash handling, and compliance across retail and hospitality. Expertise in transaction accuracy, risk management, and client relationship development. Bilingual with proficiency in Microsoft Office. Ready to leverage client service and financial skills in a retail banking environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World
Orlando
01.2025 - 01.2026
- Delivered a distinctive guest experience in a high-volume environment, maintaining professionalism under pressure.
- Received multiple official Cast Compliments recognizing exceptional guest service and problem resolution.
- Managed crowd flow and resolved guest concerns, de-escalating situations to maintain a positive environment.
- Operated attraction systems, ensuring safety and compliance with operational procedures to deliver exceptional guest experiences.
- Communicated with leadership and team members to enhance operational efficiency and guest satisfaction.
- Maintained attention to detail and accuracy in all assigned responsibilities.
Server
Texas Roadhouse
Marietta
10.2023 - 05.2024
- Developed strong guest relationships through attentive service and effective upselling.
- Handled high-volume cash and card transactions accurately to maintain service flow.
- Executed precise cash handling during busy shifts to ensure operational efficiency.
Asset Protection Associate
Walmart
Marietta
01.2021 - 01.2024
- Monitored compliance with company policies and loss-prevention procedures to reduce risk of theft.
- Investigated discrepancies to identify potential vulnerabilities and supported risk mitigation efforts.
- Maintained detailed reports and documentation accurately to ensure confidentiality and support audits.
- Partnered with leadership to ensure operational integrity and internal controls.
Lifeguard (Seasonal)
Six Flags White Water
Marietta
05.2023 - 09.2023
- Enforced safety protocols and emergency procedures to ensure swimmer safety.
- Maintained vigilance and rapid response capability in high-risk situations to prevent incidents.
- Monitored guest safety in and around water attractions.
- Enforced pool rules and regulations for guest compliance.
- Responded promptly to emergencies and administered first aid.
Crew Trainer / Manager / Cashier
McDonald's
Marietta
11.2015 - 05.2023
- Trained and supervised team members on procedures and service standards, enhancing service quality.
- Managed daily cash operations, balancing registers to ensure accurate financial reporting.
- Monitored compliance with company operational policies to maintain standards and minimize discrepancies.
- Provided fast, accurate service while managing multiple priorities.
Education
Master Cosmetologist Program -
Ogle School
Atlanta, GA02-2026
Biology Major -
Georgia Highlands College
Rome, GA12-2025
EKG Certification -
Kennesaw State University
Kennesaw, GA06-2022
High School Diploma -
Marietta High School
Marietta, GA05-2018
Skills
- Customer Service
- Cash Handling
- Financial Transactions
- POS Systems
- Digital Systems
- Sales
- Cross-Selling
- Outbound Customer Communication
- Multitasking
- Task management
- Effective communication
- Relationship management
- Microsoft Office Suite
Awards
- Multiple Cast Compliments, Walt Disney World, Recognized by guests and leadership for exceptional service, professionalism, and creating positive client experiences in a high-volume environment.
- Service Excellence Recognition, McDonald's, Recognized for leadership, training team members, and maintaining operational standards in customer-facing roles.
- Loss Prevention & Safety Compliance Recognition, Walmart, Acknowledged for adherence to internal controls, policy compliance, and asset protection standards.
Languages
- English, Native
- Spanish, Native
- Portuguese, Beginner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
Georgia Drivers License
Timeline
Attractions Cast Member
Walt Disney World
01.2025 - 01.2026
Server
Texas Roadhouse
10.2023 - 05.2024
Lifeguard (Seasonal)
Six Flags White Water
05.2023 - 09.2023
Asset Protection Associate
Walmart
01.2021 - 01.2024
Crew Trainer / Manager / Cashier
McDonald's
11.2015 - 05.2023
Master Cosmetologist Program -
Ogle School
Biology Major -
Georgia Highlands College
EKG Certification -
Kennesaw State University
High School Diploma -
Marietta High School