Summer Chosewood
Carrollton
Summary
Results-driven property manager with a strong focus on tenant satisfaction, operational efficiency, and payment collection. Proven ability to streamline processes and enhance relationships with tenants and vendors.
Overview
17
17
years of professional experience
Work History
Property Manager
Georgia Acquisitions & Management Company
Dallas, GA
02.2021 - Current
- Managed daily operations of commercial properties to ensure optimal tenant satisfaction and retention.
- Oversaw maintenance and repair activities, coordinating with vendors for timely service delivery.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with regulations.
- Negotiated lease agreements, enhancing terms to benefit both the property owner and tenants.
- Established strong relationships with tenants, responding promptly to inquiries and resolving issues effectively.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Maintained accurate and timely documentation of communication with clients.
- Issued appropriate insurance documentation and identification.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both the interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Administrative Assistant
Supervision Services
Dallas, GA
05.2019 - 04.2020
- Attended court sessions to develop and present appropriate sentencing options for probationers.
- Educated probationers on probation requirements to ensure compliance and understanding.
- Facilitated distribution of copies to ensure all parties received necessary documentation.
- Logged all cases into the computer system for accurate record-keeping.
- Organized and structured filing systems for all probationers.
- Facilitated monthly check-ins with probationers to monitor progress and provide support.
- Coordinated with judges at the courthouse to obtain necessary signatures for warrants.
- Organized case files and supported probation officers in case management.
Office Assistant
10:10 Thrift
Douglasville, GA
08.2016 - 05.2019
- Conducted regular inventory assessments to support efficient supply chain operations.
- Managed inventory ordering processes to ensure optimal stock levels.
- Coordinated scheduling for all employees to ensure adequate staffing levels.
- Assisted in organizing and maintaining filing systems for efficient document retrieval. Supported team members by maintaining accurate and up-to-date records. Facilitated document management processes to streamline workflow.
- Managed clothing inventory display while providing attentive support to customers as needed.
Supervisor
360 Cleaning
Temple, GA
09.2013 - 08.2017
- Oversaw cleaning crew operations, ensuring adherence to quality standards.
- Spearheaded interview processes and staff hiring to build a high-performing team.
- Processed payroll efficiently and accurately for employees. Assisted in resolving payroll discrepancies and employee inquiries. Supported monthly payroll activities to maintain timely payments.
- Engaged corporate clients to foster strong business relationships.
- Monitored and managed inventory levels to ensure optimal stock availability.
- Oversaw maintenance and repair of company equipment to ensure operational efficiency.
- Executed cleaning operations, including mopping, sweeping, vacuuming, and trash removal in bathrooms during employee absences.
Server
Trading Post Cafe
Villa Rica, GA
08.2009 - 06.2016
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge and service standards, fostering team cohesion.
- Implemented process improvements that streamlined order taking and reduced wait times.
- Resolved customer complaints promptly, turning challenges into positive experiences.
- Developed and maintained strong relationships with regular patrons, increasing loyalty and engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Evans BBQ
Villa Rica, GA
10.2011 - 04.2013
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Temple High School
TempleSkills
- Property management
- Property inspections
- Payment collection
- Rent collection
- Lease renewals
- Tenant communication
- Lease negotiation
- Customer service
- Client relations
Timeline
Property Manager
Georgia Acquisitions & Management Company
02.2021 - Current
Administrative Assistant
Supervision Services
05.2019 - 04.2020
Office Assistant
10:10 Thrift
08.2016 - 05.2019
Supervisor
360 Cleaning
09.2013 - 08.2017
Server
Evans BBQ
10.2011 - 04.2013
Server
Trading Post Cafe
08.2009 - 06.2016
High School Diploma -
Temple High School