Summer Crosby
Hahira
Summary
Detail-oriented customer service professional with experience in hospitality, guest relations, and administrative support. Skilled in communication, organization, and handling high-volume environments while providing excellent service and maintaining professionalism.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Food and Beverage Server
The Wooden Nickel Pub
Valdosta
2025.01 - Current
- Handled cash and processed payments efficiently using point-of-sale systems.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Assisted other servers as needed during peak periods or when short-staffed.
- Maintained knowledge of menu items to provide recommendations to guests.
- Provided exceptional service to high volume of daily customers.
Head Hostess
The Wooden Nickel Pub
Valdosta
2024.02 - 2025.01
- Greeted and welcomed guests with a friendly demeanor.
- Managed reservations and seating arrangements efficiently.
- Coordinated with waitstaff to ensure smooth service flow.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Ensured that the dining room was always clean, organized, and presentable.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Managed financial transactions including payments, refunds, discounts.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Trained new staff on proper hosting procedures and policies.
Education
Cosmology - Business Management
Wiregrass Georgia Technical College
Valdosta, GA 2025.08 - 2025.12
Lowndes High School
Valdosta, GeorgiaSkills
- Customer service & guest relations
- Professional communication (in person & by phone)
- Multitasking in fast-paced environments
- Time management & task prioritization
- Handling high-volume interactions
- Conflict resolution & problem solving
- Attention to detail
- Cash handling & payment processing
- Basic data entry
- Organization & cleanliness standards
- Team collaboration
- Following procedures & policies
- Adaptability & quick learning
- Reliability & punctuality
- Listening skills & empathy
- Handling customer concerns calmly
- Microsoft Office (Word, Exel, Powerpoint)
Timeline
Cosmology - Business Management
Wiregrass Georgia Technical College
2025.08 - 2025.12
Food and Beverage Server
The Wooden Nickel Pub
2025.01 - Current
Head Hostess
The Wooden Nickel Pub
2024.02 - 2025.01
Lowndes High School