Summer Leverett
McDonough,GA
Summary
Accomplished Barista Shift Supervisor with a proven track record at STARBUCKS COFFEE COMPANY, excelling in training and supervising teams for optimal performance. Expert in inventory management and cash handling. Achieved consistent team excellence through effective training and leadership.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2020 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies.
Emergency Roadside Assistant
Gieco
05.2017 - 08.2019
- Managed Approximately 30-45 incoming calls an hour from customers.
- Managed Approximately 50 mobile Emergency roadside claims an hour
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Ensured timely completion of daily tasks by effectively managing time and prioritizing assignments based on urgency.
- Assisted motorists in distress, offering prompt solutions to a variety of roadside emergencies.
- Coordinated communication between dispatchers, tow trucks, and clients to optimize service delivery during peak hours.
Education
Bachelor of Arts - Business Mangement
Mary Baldwin University
Staunton, VA05-2020
Skills
- Barista Trainer
- Shift Trainer
- Inventory management
- Cash handling
- Equipment Troubleshooting
- Teamwork collaboration
Timeline
Barista Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2020 - Current
Emergency Roadside Assistant
Gieco
05.2017 - 08.2019
Bachelor of Arts - Business Mangement
Mary Baldwin University
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