NIKIKI MCCALLUM
Summary
Self-motivated professional successful in seizing viable opportunities to promote company values and policies. Background in team work to transform customer service standards. Experienced in leading by example to insure customer needs are met.
Overview
24
24
years of professional experience
Work History
Economic Support Specialist
Department of Family and Children Services
10.2023 - Current
- Expedited emergency assistance requests by swiftly reviewing applications and coordinating resources with partner agencies when necessary.
- Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
- Kept case files updated, accurate and aligned with requirements.
- Managed cases of Snap and Medicaid clients receiving social or community service support.
Owner
Speedy Tax Of Georgia
01.2001 - Current
- Own and Manage own Company
- Maintain records as is it pertains to taxes
- Reviewing laws, rates, and regulations
- Providing bookkeeping duties for 50 plus clients
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Customer Service Representative
Ryland Environmental
01.2022 - 01.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolve Customer complaints with one call resolution.
- Providing empathetic solutions for customers in difficult situations.
Safety Coordinator/Trainer
Quality Transportation
01.2016 - 03.2021
- Oversaw curriculum development and implementation in alignment with best practices.
- Instructed drivers on company regulations, penalties for infractions of rules, safety and conservation measures.
- Coordinated safety traffic program.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Education
Bachelor of Arts - Early Childhood Education
Fort Valley State University
Fort Valley, GASkills
- Verbal and Written Communication
- Coaching and Mentoring
- Client Service
Timeline
Economic Support Specialist
Department of Family and Children Services
10.2023 - Current
Customer Service Representative
Ryland Environmental
01.2022 - 01.2023
Safety Coordinator/Trainer
Quality Transportation
01.2016 - 03.2021
Owner
Speedy Tax Of Georgia
01.2001 - Current
Bachelor of Arts - Early Childhood Education
Fort Valley State University
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