Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Summer McIntyre

Mableton

Summary

Energetic and goal-oriented Georgia State University graduate with a strong academic background in Sports Journalism and Strategic Communication. Eager to excel in the sports entertainment industry. Known for vibrant personality, can-do attitude, and genuine love for all things sports. Experienced in athlete engagement, game day operations, and multimedia broadcasting. Skilled at creating meaningful connections and bringing positive energy to teams. Ready to contribute fresh ideas and enthusiasm to organizations that celebrate the power and excitement of sports.

Overview

9
9
years of professional experience

Work History

Broadcast Production Specialist Intern

Georgia State Production Network (GSPN)
11.2024 - 04.2025
  • Collaborated with multimedia production teams to execute live Division I athletic event broadcasts distributed through ESPN network affiliates, reaching audiences of 10,000+ viewers per event
  • Provided comprehensive technical support for behind-the-scenes production operations, contributing to seamless content delivery for university-wide commencement ceremonies, presidential inaugurations, and GHSA state championship coverage
  • Assisted in advanced equipment management and pre-production logistics coordination for high-profile events including MEAC/SWAC Challenge broadcasts and original video content development initiatives
  • Gained specialized experience in live sports media production within ESPN partnership framework, supporting comprehensive athletic coverage operations and contributing to Georgia State University's multimedia content strategy
  • Participated in original content creation processes for non-sporting university events, developing proficiency in multi-platform video production and broadcast journalism methodologies

Customer Service Specialist

Publix Supermarket
04.2016 - Current
  • Company Overview: Newsweek-Recognized Excellence in Customer Service
  • Collaborated with cross-functional teams of 15-20 associates to optimize store atmosphere maintenance, product location assistance, and carryout service coordination
  • Orchestrated comprehensive front-end operations encompassing customer service excellence, grocery bagging optimization, and cart retrieval logistics for 200-300+ daily patrons within Newsweek's top-ranked supermarket for customer service
  • Executed advanced problem resolution protocols including returns processing, billing discrepancy mediation, and exchange facilitation, maintaining an estimated 95% customer satisfaction rate through strategic conflict resolution methodologies
  • Implemented multi-channel communication systems, managing telephone inquiries, email correspondence, and service desk interactions while maintaining consistent brand standards and customer experience quality
  • Performed specialized inventory support functions including bag restocking, cleaning duty coordination, and product placement assistance to ensure optimal customer navigation experience
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Education

Bachelor of Arts - Psychology and Journalism

Georgia State University
01.2025

Associate of Science - Interdisciplinary Studies

Chattahoochee Technical College
01.2021

High School Diploma -

Pebblebrook High School
Mableton, GA
05-2017

Skills

  • Leadership & Management
  • Team coordination and strategic oversight
  • Project management and deadline adherence
  • Communication & Media
  • Professional written and verbal communication
  • Multimedia content development
  • Public speaking
  • Social media engagement
  • Interviewing skill
  • Storytelling
  • Critical thinking
  • Active listening

Accomplishments

Dean's List

President's List

Trio Scholar

Global Scholar

Timeline

Broadcast Production Specialist Intern

Georgia State Production Network (GSPN)
11.2024 - 04.2025

Customer Service Specialist

Publix Supermarket
04.2016 - Current

Associate of Science - Interdisciplinary Studies

Chattahoochee Technical College

Bachelor of Arts - Psychology and Journalism

Georgia State University

High School Diploma -

Pebblebrook High School

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Summer McIntyre