SUMMER WADE
Villa Rica
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
16
16
years of professional experience
Work History
Pre-Care Team Lead
FreedomCare
04.2025 - Current
- Lead and coach a remote team, conducting weekly 1:1s and providing real-time feedback.
- Identify trends through KPI analysis and ensure alignment with operational goals.
- Act as liaison between front-line staff and leadership.
- Delegate projects, resolve conflicts, and mentor employees in alignment with company values.
Assistant Manager, Business Development & Site Implementation
10.2024 - 04.2025
- Managed 13-person team across 3 states.
- Oversaw program launches, created SOPs, and ensured day-to-day operational efficiency.
- Collaborated with cross-functional teams including National Expansion, Work Force Management, Product, QA, Finance, and Marketing.
- Conducted performance audits, call evaluations, and long-term strategic planning.
Sr. Intake Specialist
10.2023 - 01.2024
- Managed caseload of 165+ service records weekly using Salesforce.
- Handled inbound/outbound eligibility screening calls.
- Acted as SME for team support and managed supervisor escalations.
- Collaborated with third-party stakeholders and participated in improvement initiatives.
Front Desk Receptionist
Clayton & Co Salon and Spa
06.2013 - 09.2013
- Scheduled appointments and processed payments.
- Managed client check-ins and supported stylists during appointments.
- Maintained salon cleanliness and stocked booths with necessary products.
Shift Manager
Stevi B’s Pizza Buffet
01.2010 - 06.2013
- Supervised shifts, managed staff scheduling, and handled register closing and deposits.
- Maintained inventory, placed orders, and conducted customer satisfaction check-ins.
- Interviewed, hired, and trained new employees.
Education
Medical Billing & Coding Certificate -
Eastern Gateway Community College
High School Diploma - undefined
East Paulding High School
Dallas, GA05.2012
Skills
- Microsoft Excel, OneNote, Outlook, Teams
- Salesforce, TalkDesk
- KPI & report analysis, scheduling, change management
- Project delegation, auditing, CRM tools
- Leadership & Team Coaching
- Written & Verbal Communication
- Organization & Time Management
- Empathy & Rapport Building
- Conflict Resolution & Adaptability
- Critical Thinking & Problem Solving
- Workplace safety
- Process improvement
- Employee evaluation
- Diversity and inclusion
- Employee training
Timeline
Pre-Care Team Lead
FreedomCare
04.2025 - Current
Assistant Manager, Business Development & Site Implementation
10.2024 - 04.2025
Sr. Intake Specialist
10.2023 - 01.2024
Front Desk Receptionist
Clayton & Co Salon and Spa
06.2013 - 09.2013
Shift Manager
Stevi B’s Pizza Buffet
01.2010 - 06.2013
High School Diploma - undefined
East Paulding High School
Medical Billing & Coding Certificate -
Eastern Gateway Community College
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