Sumyah Cooper
Lawrenceville
Summary
Dynamic package handler with extensive experience at FedEx, excelling in inventory management and safety compliance. Proven ability to efficiently sort and load packages while maintaining high standards of organization and attention to detail. Strong team collaborator committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Ellenwood
07.2021 - 12.2023
- Examined and inspected containers, materials, and products to meet packing specifications.
- Loaded completed orders on pallets according to delivery numbers.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Organized packages according to type, size, destination, and other specifications.
Customer Service Representative
SYKES
Fayetteville
02.2020 - 05.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Crew Team Member
McDonald's
Fayetteville
05.2019 - 04.2020
- Unloaded trucks of incoming merchandise in an organized fashion.
- Monitored expiration dates of food products.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed payments on cash register and counted back bills and change to patrons.
- Operated kitchen equipment safely and efficiently.
- Organized stockroom shelves to maximize space efficiency.
- Maintained safe food handling practices to prevent germ spread.
- Served food quickly for positive guest experiences.
Education
High School Diploma -
Gwinnett Technical College
Lawrenceville, GA02-2025
Skills
- Package handling
- Inventory management
- Safety compliance
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Warehouse safety
- Heavy lifting
- Loading and unloading
- Sorting packages
Timeline
Package Handler
FedEx
07.2021 - 12.2023
Customer Service Representative
SYKES
02.2020 - 05.2021
Crew Team Member
McDonald's
05.2019 - 04.2020
High School Diploma -
Gwinnett Technical College