SungJin Choi
Buford
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
20
20
years of professional experience
Work History
Electronics Repair Technician
Gadget Cell Phone Company
Atlanta
01.2025 - 03.2025
- Diagnosed and repaired hardware issues related to malfunctioning components such as motherboards, processors, memory modules, power supplies, hard drives, optical drives, video cards, sound cards and network cards.
- Conducted tests to ensure that equipment was functioning properly after repairs were completed.
- Repaired defective circuit boards by replacing faulty components such as transistors, capacitors, resistors and integrated circuits.
- Assisted customers in troubleshooting problems with their electronics products over the phone or via email.
- Maintained accurate records of parts used in each repair job.
- Performed routine maintenance and repairs on all types of electronic equipment, including computers, phones, tablets, and other devices.
Hibachi Chef
Samurai Restaurant
Lawrenceville
02.2023 - 12.2024
- Prepared special requests from customers ensuring they received exactly what they asked for in a timely manner.
- Kept detailed records of recipes used in order to maintain consistency between different chefs working at the same time.
- Monitored food quality control procedures throughout each shift to ensure high standards were maintained.
- Grilled and prepared various meats, seafood and vegetables according to customer specifications.
- Conducted regular inspections of kitchen equipment to ensure it was functioning properly at all times.
- Performed daily maintenance on the hibachi grills, such as cleaning the surfaces and checking gas levels.
- Engaged with customers during the hibachi show providing entertaining dialogue while preparing meals on the grill top.
- Trained new staff members on proper methods for operating hibachi grills safely.
- Adhered to all health codes and regulations set forth by local authorities when handling food items prior to cooking or serving.
- Maintained cleanliness and organization of line workstations.
- Reviewed quality standards and verified continuous application throughout kitchen environment.
- Prepared workstations with ingredients and tools to increase efficiency.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised food preparation staff to deliver high-quality results.
Sales Representative
Rick Hendrick Chevrolet
Duluth
05.2022 - 03.2024
- Reviewed monthly performance against targets set by management team.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with key clients to ensure repeat business.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Managed inventory levels by ordering sufficient stock for each account.
- Analyzed customer feedback to improve products and services.
- Collaborated with marketing team to create promotional materials for products and services.
- Identified opportunities for cross-selling additional products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Owner
Virture Taekwondo
Buford
08.2021 - 04.2022
- Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
- Developed business plans and strategies to grow small business.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Designed customer loyalty programs to increase sales revenue.
- Created budgets and monitored expenses to stay within budget limits.
- Ensured compliance with applicable laws and regulations while running the business.
- Participated in local community activities to promote the brand's visibility and reputation.
- Monitored customer feedback and implemented changes based on their suggestions.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
Server, Hostess
Sauce and Toss
Richmond
08.2020 - 08.2021
- Assisted with setting up banquet rooms for special events.
- Verified accuracy of orders before delivering them to customers' tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Communicated with kitchen staff regarding customer feedback or complaints.
Operations Manager
Master Yi Taekwondo School
Richmond
03.2017 - 03.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assisted in the development of physical conditioning programs for students at all levels of ability.
- Organized special events such as seminars or workshops related to martial arts instruction or self-defense techniques.
- Monitored student performance in class to ensure safety regulations were followed.
- Motivated students through positive reinforcement techniques such as rewards or recognition.
- Evaluated student's proficiency levels in various martial arts techniques such as grappling, striking, blocking.
- Organized tournaments and competitions to motivate students to improve their techniques.
- Created individualized training plans based on student needs and abilities.
- Provided one-on-one coaching for advanced level students who needed extra attention or assistance with specific skills.
- Maintained accurate records of attendance, grades and other relevant information pertaining to each student's progress.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
Manager of Operations
Mountain Taekwondo School
Richmond
10.2015 - 12.2016
- Oversaw inventory management activities including ordering supplies as needed.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Ensured compliance with applicable laws and regulations related to operations.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Negotiated contracts with vendors for services necessary for daily operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Head Instructor
In Courage Martial Arts School
Ashburn
07.2010 - 07.2015
- Created and maintained an efficient system for tracking employee performance, attendance, and schedules.
- Collaborated with other departments to ensure optimal operations across the business.
- Developed and implemented effective strategies to manage a team of supervisors and staff.
- Performed daily inspections of work areas for cleanliness and safety hazards.
- Led regular team meetings to review objectives and motivate employees.
Lead Instructor
Dragon Yong Martial Arts Studio
Leesburg
06.2009 - 06.2010
- Coordinated with other instructors to create a cohesive learning environment.
- Developed lesson plans to ensure that all educational objectives were met.
- Collaborated with colleagues to develop innovative teaching strategies.
- Participated in professional development opportunities related to teaching best practices.
- Attended faculty meetings regularly and contributed ideas towards improvement of instruction techniques.
- Facilitated small group activities to encourage critical thinking skills.
- Attended meetings with administrators, deans, and other key stakeholders regarding curricular matters.
Military Police Officer
Korean Airforce Military
Gangwon-do
05.2005 - 08.2007
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Dispatched police units via radio communications system when necessary.
- Conducted random checks of personnel identification cards for security purposes.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Prepared detailed reports on investigations and other police activities.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
- Maintained detailed records of K9 training activities and shifts worked.
- Performed maintenance on patrol vehicle, equipment, and K9 partner as required.
- Developed strategies for apprehending suspects using K9 partners as necessary.
Education
Bachelor of Arts - Taekwondo
Youn In University
Gyeong Gi Do, South Korea12-2009
Associate of Arts - Taekwondo
Shin Sung College
Chungcheongnam, South Korean12-2004
High School Diploma -
Gyeongii Academy of Foreign Languages
South Korea12-2002
Skills
- Customer service
- Quality control
- Record keeping
- Team management
- Strong verbal skills
- Team training
- Effective team leadership
- Managing operations and efficiency
- Skilled multi-tasker
Timeline
Electronics Repair Technician
Gadget Cell Phone Company
01.2025 - 03.2025
Hibachi Chef
Samurai Restaurant
02.2023 - 12.2024
Sales Representative
Rick Hendrick Chevrolet
05.2022 - 03.2024
Owner
Virture Taekwondo
08.2021 - 04.2022
Server, Hostess
Sauce and Toss
08.2020 - 08.2021
Operations Manager
Master Yi Taekwondo School
03.2017 - 03.2020
Manager of Operations
Mountain Taekwondo School
10.2015 - 12.2016
Head Instructor
In Courage Martial Arts School
07.2010 - 07.2015
Lead Instructor
Dragon Yong Martial Arts Studio
06.2009 - 06.2010
Military Police Officer
Korean Airforce Military
05.2005 - 08.2007
Bachelor of Arts - Taekwondo
Youn In University
Associate of Arts - Taekwondo
Shin Sung College
High School Diploma -
Gyeongii Academy of Foreign Languages
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