Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Sungmoo Lee

Buford

Summary

Experienced Operation Manager skilled in logistics management and business analysis, with proven abilities in workforce planning and operational excellence. Adept at driving cross-functional coordination and business growth initiatives. Ready to leverage analytical thinking and problem-solving abilities to support and enhance a new team's success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Dacula Cleaners
Dacula
09.2010 - Current
  • Designed processes for quality assurance, inventory management, order fulfillment, customer support, and other operational activities.
  • Developed training programs for staff members on best practices in operations management.
  • Ensured compliance with applicable laws and regulations related to operations including health and safety standards.
  • Maintained accurate records of all transactions associated with operations activities.
  • Prepared staff work schedules and assigned specific duties.
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Operated dry cleaning machines to process various fabrics efficiently.
  • Inspected garments for stains and damage before cleaning procedures.
  • Maintained cleanliness and organization of work area and equipment.
  • Collaborated with team members to ensure timely completion of orders.
  • Provided excellent customer service by addressing inquiries and concerns.
  • Trained new staff on proper cleaning techniques and safety protocols.
  • Monitored inventory levels of cleaning supplies and materials regularly.
  • Greeted customers, collected items, and recorded contact information.
  • Maintained customer service standards by greeting and assisting customers with their orders.

IT Helpdesk Team Lead

ajilon
Montreal
10.2007 - 06.2010
  • Provided first-level technical support via phone and email for users.
  • Troubleshot hardware and software issues using diagnostic tools and scripts.
  • Documented user interactions and support processes in ticketing system.
  • Educated users on basic troubleshooting steps and software usage best practices.
  • Maintained up-to-date knowledge of company systems and technologies for effective support.
  • Tracked progress of open tickets using the ticketing system until resolution was achieved.
  • Provided guidance for end-users regarding best practices for security protocols.
  • Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.

Customer Service Representative

arinc
Montreal
01.2009 - 03.2010
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided company users with tech support for IT problems and account maintenance.
  • Assisted junior staff members with technical support or training when needed.
  • Provided technical support when necessary for troubleshooting machine issues.

Education

Associate in Science (A.S.) - Criminal Justice

hudson valley community college
troy, new york
06-2006

Skills

  • Business analysis
  • Organizational development
  • Workforce planning
  • Safety management
  • Operational excellence
  • Adaptability and flexibility
  • Cross-functional coordination
  • Problem-solving
  • Business management
  • Staff management
  • Financial management
  • Analytical thinking
  • Change management
  • Staff development
  • Problem-solving abilities
  • Business marketing
  • Business development
  • Business growth initiatives
  • Attention to detail
  • Revenue generation
  • Logistics management

Certification

EPA 608 Universal

References

References available upon request

Languages

Korean, English

Timeline

Manager

Dacula Cleaners
09.2010 - Current

Customer Service Representative

arinc
01.2009 - 03.2010

IT Helpdesk Team Lead

ajilon
10.2007 - 06.2010

Associate in Science (A.S.) - Criminal Justice

hudson valley community college
Sungmoo Lee