Sungmoo Lee
Buford
Summary
Experienced Operation Manager skilled in logistics management and business analysis, with proven abilities in workforce planning and operational excellence. Adept at driving cross-functional coordination and business growth initiatives. Ready to leverage analytical thinking and problem-solving abilities to support and enhance a new team's success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Dacula Cleaners
Dacula
09.2010 - Current
- Designed processes for quality assurance, inventory management, order fulfillment, customer support, and other operational activities.
- Developed training programs for staff members on best practices in operations management.
- Ensured compliance with applicable laws and regulations related to operations including health and safety standards.
- Maintained accurate records of all transactions associated with operations activities.
- Prepared staff work schedules and assigned specific duties.
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Operated dry cleaning machines to process various fabrics efficiently.
- Inspected garments for stains and damage before cleaning procedures.
- Maintained cleanliness and organization of work area and equipment.
- Collaborated with team members to ensure timely completion of orders.
- Provided excellent customer service by addressing inquiries and concerns.
- Trained new staff on proper cleaning techniques and safety protocols.
- Monitored inventory levels of cleaning supplies and materials regularly.
- Greeted customers, collected items, and recorded contact information.
- Maintained customer service standards by greeting and assisting customers with their orders.
IT Helpdesk Team Lead
ajilon
Montreal
10.2007 - 06.2010
- Provided first-level technical support via phone and email for users.
- Troubleshot hardware and software issues using diagnostic tools and scripts.
- Documented user interactions and support processes in ticketing system.
- Educated users on basic troubleshooting steps and software usage best practices.
- Maintained up-to-date knowledge of company systems and technologies for effective support.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
- Provided guidance for end-users regarding best practices for security protocols.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
Customer Service Representative
arinc
Montreal
01.2009 - 03.2010
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided company users with tech support for IT problems and account maintenance.
- Assisted junior staff members with technical support or training when needed.
- Provided technical support when necessary for troubleshooting machine issues.
Education
Associate in Science (A.S.) - Criminal Justice
hudson valley community college
troy, new york06-2006
Skills
- Business analysis
- Organizational development
- Workforce planning
- Safety management
- Operational excellence
- Adaptability and flexibility
- Cross-functional coordination
- Problem-solving
- Business management
- Staff management
- Financial management
- Analytical thinking
- Change management
- Staff development
- Problem-solving abilities
- Business marketing
- Business development
- Business growth initiatives
- Attention to detail
- Revenue generation
- Logistics management
Certification
EPA 608 Universal
References
References available upon request
Languages
Korean, English
Timeline
Manager
Dacula Cleaners
09.2010 - Current
Customer Service Representative
arinc
01.2009 - 03.2010
IT Helpdesk Team Lead
ajilon
10.2007 - 06.2010
Associate in Science (A.S.) - Criminal Justice
hudson valley community college