Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunserae Stroud

Griffin

Summary

Dedicated Patient Access Specialist II with extensive experience at WellStar Spalding Hospital, adept in HIPAA compliance and front desk operations. Proven ability to enhance patient satisfaction through exceptional service and empathetic communication. Skilled in medical terminology and appointment scheduling, ensuring efficient patient flow and confidentiality in a fast-paced environment. CRCR certified. KPI exceeded regularly.


Professional in patient access with strong focus on team collaboration and achieving results. Skilled in patient registration, insurance verification, and handling sensitive information with confidentiality. Known for flexibility in adapting to changing needs and relying on strong communication and problem-solving abilities. Prepared to make significant impact in ensuring seamless patient access and satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Access Specialist II

WellStar Spalding Hospital
04.2022 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.

Surgical Technologist

WellStar Health System
04.2008 - 04.2022
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
  • Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
  • Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.

Education

Health Education

Southern Crescent Technical College
Griffin, GA
04-2028

Skills

  • Medical terminology
  • Front desk operations
  • HIPAA compliance
  • Appointment scheduling
  • Payment processing
  • Money handling
  • Payment collection
  • Registration and scheduling
  • Friendly and outgoing
  • Co-payment collection
  • Customer service
  • System updating
  • Verbal and written communication

Certification

  • Certified CRCR, HFMA

Timeline

Patient Access Specialist II

WellStar Spalding Hospital
04.2022 - Current

Surgical Technologist

WellStar Health System
04.2008 - 04.2022

Health Education

Southern Crescent Technical College

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Sunserae Stroud