SURRAYA MASON
Hampton,Georgia
Summary
Experienced healthcare professional with a proven track record in patient care and administrative support seeking a challenging role as a Patient Access Associate, Patient Care Coordinator, and or Front Office Assistant. Proficient in navigating complex healthcare systems (EPIC), etc, ensuring seamless patient experiences from initial contact to discharge. Skilled in verifying insurance coverage, scheduling appointments, and managing patient records with meticulous attention to detail. Dedicated to upholding the highest standards of patient satisfaction and quality care delivery. Eager to leverage my diverse skill set and passion for healthcare to contribute effectively to your institution's mission and success.
Overview
9
9
years of professional experience
Work History
Patient Access Pre Arrival Rep II
Emory Healthcare
Atlanta, GA
06.2025 - Current
- Delivered exceptional customer service by addressing patient inquiries and resolving issues promptly to enhance satisfaction.
- Coordinated patient registrations and accurately captured insurance information to facilitate seamless care transitions.
- Managed appointment scheduling, optimizing clinic flow and minimizing wait times for improved patient experiences.
- Verified insurance eligibility prior to appointments, ensuring smooth check-in processes for all patients involved.
- Directed communication between healthcare providers and patients, clarifying treatment plans and follow-up instructions effectively.
- Maintained precise electronic health records, safeguarding patient confidentiality while supporting timely access to information.
- Educated patients on healthcare processes, empowering them with knowledge about their coverage options and responsibilities.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Front Office Assistant
Piedmont Hospital
Atlanta, GA
04.2024 - 11.2024
- Welcomed patients and visitors, fostering a friendly atmosphere that enhanced the overall patient experience.
- Managed appointment scheduling and confirmations, optimizing clinic flow to minimize wait times effectively.
- Coordinated communication between healthcare providers and patients, ensuring clarity in treatment plans and follow-ups.
- Maintained accurate electronic health records, supporting compliance with regulatory standards for patient information privacy.
- Coordinated patient intake and registration processes, accurately capturing demographic and insurance information for efficient care delivery.
- Managed appointment scheduling across front and back office functions to optimize patient flow and resource utilization.
- Verified insurance eligibility and coverage details prior to appointments, facilitating a smooth check-in experience for patients.
- Maintained meticulous electronic health records, ensuring confidentiality while supporting seamless access to patient information.
Insurance Claims Representative
State Farm
02.2023 - 04.2024
- Assist customers with inquiries related to their insurance policies, including coverage details, premiums, and policy changes.
- Provide guidance and support to customers filing insurance claims, including helping them understand the claims process, collecting necessary information, and facilitating communication with claims representatives.
- Process policy changes requested by customers, such as updating contact information, adding or removing coverage, or adjusting policy limits.
- Address customer inquiries regarding billing statements, payments, and billing discrepancies, and assist with payment processing and account adjustments as needed.
- Assist customers in obtaining new insurance policies, providing information on available coverage options, premiums, and discounts, and guiding them through the application process.
- Contact customers to review policy renewals, explain any changes in coverage or premiums, and assist with policy renewals or adjustments as necessary.
Medical Assistant PRN
Northside Cardiovascular Institute
10.2022 - 02.2023
- Support physicians in patient care, including vital signs assessment, patient history documentation, and examination preparation.
- Administer injections, medications, and treatments as directed by physicians, ensuring adherence to medical protocols.
- Assist medical staff during minor surgical procedures, maintaining efficiency and accuracy.
- Conduct basic laboratory tests under supervision, such as urinalysis and blood glucose assessments.
- Manage patient appointments, inquiries, and flow while upholding a professional standard in visitor interactions.
- Maintain meticulous medical records through filing, charting, transcription, and electronic data entry.
- Ensure compliance with HIPAA regulations, safeguarding confidential patient information at all times, and managed inventory and restocking of medical supplies.
Medical Assistant/Insurance Verification Specialist
Children’s Healthcare of Atlanta
02.2020 - 07.2022
- Completed patient intake and registration, ensuring accurate demographic and insurance information collection.
- Verified insurance coverage and eligibility for patients prior to appointments or procedures.
- Coordinated with insurance companies to obtain pre-authorizations and verify benefits.
- Assisted patients with understanding their insurance coverage and financial responsibilities.
- Scheduled appointments and procedures while coordinating with healthcare providers and patients.
- Managed electronic health records (EHR) to update patient information and insurance details.
- Performed administrative tasks such as data entry, filing, and maintaining patient records.
- Communicated effectively with patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
- Provided excellent customer service, addressing patient inquiries and concerns regarding insurance matters.
- Collaborated with medical billing and coding teams to ensure accurate and timely claims submission.
- Stayed updated on insurance regulations, policies, and procedures to ensure compliance with HIPAA and other regulatory requirements.
Lead Chiropractic Assistant
Injury 2 Wellness Centers
09.2017 - 10.2020
- Welcomed patients warmly, verified insurance details, and facilitated co-payment collection.
- Maintained accurate patient records, updating information efficiently within the electronic health record system.
- Supported patient intake procedures, including vital sign assessments such as height, weight, and blood pressure monitoring.
- Managed appointment scheduling both in-person and via telephone, ensuring smooth coordination for patients.
- Executed various administrative duties, including filing medical documents, managing phone inquiries, and responding to emails promptly.
- Educated patients on proper utilization of therapeutic exercises and stretches at home to expedite recovery, demonstrating a commitment to patient well-being and comprehensive care.
Medical Assistant
CJ Pediatrics
02.2018 - 05.2019
- Coordinated pediatric patient appointments, both in-person and over the phone.
- Managed patient intake procedures, including verifying insurance, collecting co-payments, and updating patient records.
- Scheduled pediatric appointments and ensured smooth patient flow within the clinic.
- Assisted in administrative tasks such as filing medical documents, answering phones, and responding to emails.
- Maintained accurate patient records in the electronic health record system.
- Facilitated communication between pediatricians, patients, and their families regarding treatment plans and follow-up instructions.
- Coordinated referrals to pediatric specialists and diagnostic testing facilities, ensuring continuity of care for pediatric patients.
- Participated in pediatric health promotion activities and community outreach events to promote pediatric wellness and preventive care.
Home Health Aide
Faith Staffing Agency
07.2017 - 08.2018
- Assisted elderly clients with personal living and daily care activities in their home and community and provided direct supervision to the individuals.
- Cared for each patient by assisting with their personal care and house chores, maintained record of patient care, condition, progress, or problems.
- Performed personal care activities for client with autism a gentle manner which maximizes his independence and dignity in a home-like environment.
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities.
- Assisted residents with personal living and daily care activities in their home and community and provided direct supervision to the individuals.
Customer Service Representative
VXI Global Solutions
02.2017 - 10.2017
- Demonstrated superior customer service and professionalism at all times.
- Worked to resolve any issues/concerns in order to retain loyal business and increase client satisfaction.
- Effective communication with staff/management to ensure quality of work.
- Followed up and close assigned accounts, providing technical support as needed.
- Answered high volume of incoming calls and consistently built strong rapport with customers, carefully listened to understand customer needs, tailored a resolution path for each customers’ issue, and assured customer satisfaction before ending each call.
Education
Medical Assistant Diploma - Certified Medical Assistant
United Education Institute
Morrow, GA01-2017
High School Diploma -
McNair High School
Atlanta, GA05-2015
Skills
- Microsoft Office
- Medical Terminology
- Medical Records
- EHR/EMR
- Time Management
- Insurance Verification
- Patient Care
- Account Management
- Verbal/Written Communication Skills
- Customer Service
- Administrative Support
- Quality Control
- Process Improvement
- Patient Registration
- Appointment Scheduling
- Data Entry
- HIPAA Compliance
- Leadership
- Data entry proficiency
- Customer relations
- Goal-oriented mindset
- Customer support
- Cross-functional team development
Timeline
Patient Access Pre Arrival Rep II
Emory Healthcare
06.2025 - Current
Front Office Assistant
Piedmont Hospital
04.2024 - 11.2024
Insurance Claims Representative
State Farm
02.2023 - 04.2024
Medical Assistant PRN
Northside Cardiovascular Institute
10.2022 - 02.2023
Medical Assistant/Insurance Verification Specialist
Children’s Healthcare of Atlanta
02.2020 - 07.2022
Medical Assistant
CJ Pediatrics
02.2018 - 05.2019
Lead Chiropractic Assistant
Injury 2 Wellness Centers
09.2017 - 10.2020
Home Health Aide
Faith Staffing Agency
07.2017 - 08.2018
Customer Service Representative
VXI Global Solutions
02.2017 - 10.2017
Medical Assistant Diploma - Certified Medical Assistant
United Education Institute
High School Diploma -
McNair High School