Susan Baden
Holly Springs
Summary
Graduate with a solid background in biology, human health, and leadership. Demonstrated ability to create positive learning environments and train high-performing teams. Strong communication and emotional intelligence skills enhance collaboration in dynamic settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Dining Associate
Northside Hospital Cherokee
Canton
06.2024 - 12.2024
- Delivered exceptional patient‑centered service while adhering to individualized dietary needs.
- Communicated effectively with patients, nurses, and clinical staff to ensure accuracy and safety.
- Demonstrated empathy, professionalism, and strong attention to detail in a fast‑paced environment.
Cake Decorator / Assistant Bakery Manager
Publix Supermarket
Canton
03.2015 - 10.2023
- Led and motivated a team of 5+ associates to meet daily production and service goals.
- Trained, coached, and retained high‑performing employees, fostering a positive team culture.
- Managed inventory, quality control, and workflow to ensure consistent productivity.
- Collaborated with store leadership on weekly and seasonal display planning to drive sales.
- Excelled in multitasking, customer service, and problem‑solving under pressure.
- Utilized forecasting and planning strategies to increase revenue and meet sales targets.
Various Customer Service Roles
01.1998 - 01.2009
- Delivered customer service across hospitality and food service sectors at Bojangles, Wing Zone, Alpha Pools (Lifeguard), Publix, Papa John’s, and others.
Education
Bachelor of Science - Biology, Human Health Concentration
Kennesaw State University
Kennesaw, GA05-2026
Microbiology
Georgia State University
Atlanta, GABSN/RN -
Chamberlain University
Sandy Springs, GA07-2027
Skills
- Health and Safety Awareness
- Time & Workflow Management
- Event Planning, Scheduling & Budgeting
- Research, Reporting & Data Interpretation
- Microsoft Office Suite (2021)
- Classroom & Student Support
- Emotional Intelligence & Behavior Awareness
- Leadership & Team Development
- Basic Graphic Design (Procreate, Photoshop, Illustrator)
Certification
- GACE 710 Biology, results pending
- Event Planning & Management Certificate
Coursework
- Anatomy & Physiology I & II
- Human Physiology
- Medical Microbiology
- Biochemistry
- Health & Wellness (Nursing)
- Emotional Intelligence & Change Management
- Critical & Contemporary Issues in Education
- Ecology
- Vertebrate Zoology
Timeline
Patient Dining Associate
Northside Hospital Cherokee
06.2024 - 12.2024
Cake Decorator / Assistant Bakery Manager
Publix Supermarket
03.2015 - 10.2023
Various Customer Service Roles
01.1998 - 01.2009
Bachelor of Science - Biology, Human Health Concentration
Kennesaw State University
Microbiology
Georgia State University
BSN/RN -
Chamberlain University