Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Susan Cook

Bonaire

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Deposit Operations/Accounts Payable

SunMark Community Bank
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Managed accounts payable and receivable, ensuring timely payment processing and accurate record keeping.
  • Managed accounts payable and receivable tasks, maintaining accurate records and reducing errors.
  • Reduced discrepancies in financial records through meticulous reconciliation of accounts payable and accounts receivable ledgers.
  • Streamlined accounts payable processes for increased accuracy and faster payment turnaround times.
  • Supported audit preparation efforts, providing thorough documentation for accounts payable transactions as needed.
  • Safeguarded company assets, conducting thorough audits of accounts payable/receivable transactions and ensuring policy compliance.

Loan Operations

SunMark Community Bank
04.2022 - 08.2024
  • Responsible for processing and perfecting the liens on collateral pledged on loans, also responsible for setting up the executed loan package for permanent imaging storage and filing the final loan package in the vault.
  • Process collateral release requests and substitution requests
  • Set up exceptions for collateral and missing documentation
  • Process paid out loans
  • Handle phone and email requests from customers and coworkers

Branch Manager/Lender

SunMark Community Bank
07.2017 - 04.2022
  • Directing all operational aspects including distribution, customer service, human resources, administration, and sales in accordance with the bank's objectives. Providing training, coaching, development, and motivation for bank personnel. Developing forecasts, financial objectives, and business plans. Make sure that security and cash-handling procedures are properly followed while supervising branch staff, evaluating loan applications, and overseeing the flow of cash and financial instruments.
  • Advised clients about the risks, consequences, and benefits of alternative lending solutions. Consults with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client's financial situation.
  • Knowledgeable and current on all bank policies and federal regulations.
  • Manages financial institution loan services, including credit and collection reporting, delinquent loan records, overdue payment notices, foreclosure notices and related details. Ensures timely and efficient of mailing of all notices pertaining to loan servicing activities.
  • Participates in various meetings and committees.

Personal Banker

CB&T Bank of Middle Georgia
12.2011 - 08.2016
  • Financial accounting and budgeting reflecting responsible and professionalism in areas of problem solving and organization.
  • Manage several budget accounts, advised individuals on business planning, and helped organize financial support based on a specific need.
  • Consumer lending, personal loans, HELOC and lines of credit.

Customer Service/Sales Department

RAM Electronics
03.2007 - 08.2010
  • Provided Customer Service/Sales for an Internet based Electronics Company. Clerical duties to include basic computer functions in word excel and email. Online assistance with Live chat and online ordering for customers. Director of Dealer sales for high end customers.

Education

Medical Technology

Pitt Community College
Winterville, NC
06.2002

Visual Communications

Mount Olive College
Mount Olive, NC
06.2001

High School Diploma - undefined

Central High School
Grand Forks, ND
03.1998

High School Diploma - undefined

Eau Gallie High School
Melbourne, FL
03.1996

Skills

  • Loans
  • Team Operations
  • Financial operations management
  • Home loan needs
  • Finance and accounting operations
  • Operations leadership
  • Loan Applications
  • Type operations understanding
  • Loan to Value Ratio Calculations
  • Loan Application Preparation
  • Daily operations oversight
  • Accounting operations systems
  • Front office operations

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

English
Full Professional

Timeline

Deposit Operations/Accounts Payable

SunMark Community Bank
08.2024 - Current

Loan Operations

SunMark Community Bank
04.2022 - 08.2024

Branch Manager/Lender

SunMark Community Bank
07.2017 - 04.2022

Personal Banker

CB&T Bank of Middle Georgia
12.2011 - 08.2016

Customer Service/Sales Department

RAM Electronics
03.2007 - 08.2010

Medical Technology

Pitt Community College

Visual Communications

Mount Olive College

High School Diploma - undefined

Central High School

High School Diploma - undefined

Eau Gallie High School

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Susan Cook