Summary
Overview
Work History
Education
Skills
Timeline
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Susan Durkin

Holly Springs

Summary

Hardworking employee with customer service, marketing, SEO, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Product Listing/SEO and Digital Marketing

Red Blossom Shop
Canton
01.2013 - Current
  • Assist customers with orders for home décor products using email and Zendesk.
  • Create exciting product listings in Etsy interface.
  • Currently learning product listing in Shopify.
  • Perform data entry and manage data in MS Excel for marketing purposes.
  • Exhibit strong customer service skills and communication.
  • Design engaging posts and shop links in Instagram and Pinterest.

Activities Assistant

Atria Senior Living
Dunwoody
01.2010 - 01.2013
  • Assisted with activities to keep staff and residents active.
  • Exhibited strong customer service skills and problem-solving.
  • Used MS Outlook for internal communication and scheduling.
  • Maintained MS Excel spreadsheets to track all residents in art classes.
  • Also, data entry work in Excel to maintain data on supply stock.

Art and Design Instructor

Crabapple Instruction
Woodstock
01.2000 - 01.2010
  • Communicated with clients regularly through email and in person.
  • Assisted clients with ordering supplies for art instruction.
  • Created e-commerce product listings using compelling keywords.
  • Tracked all sales and researched the performance of all keywords.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Database Manager/ Marketing Assistant

SITA
Atlanta
01.1996 - 01.1999
  • Designed engineering database from scratch managing telecommunications projects around the globe.
  • Heavy data entry.
  • Imported data from multiple sources into tables from MS Excel to populate MS Access database.
  • Assisted in building a large marketing database to target emerging hotel customers and airports from around the world.
  • Enjoyed working with colleagues from many different countries.

Education

Bachelor of Arts - Fine Art / Writing courses

Auburn University
Auburn, AL

MS Outlook Certification -

Kennesaw State University
Kennesaw, GA

Skills

  • SEO optimization
  • Digital marketing
  • Creative thinking
  • Product listing
  • Data analysis
  • Customer relationship management
  • Microsoft Office suite
  • Google Docs and Sheets

Timeline

Product Listing/SEO and Digital Marketing

Red Blossom Shop
01.2013 - Current

Activities Assistant

Atria Senior Living
01.2010 - 01.2013

Art and Design Instructor

Crabapple Instruction
01.2000 - 01.2010

Database Manager/ Marketing Assistant

SITA
01.1996 - 01.1999

Bachelor of Arts - Fine Art / Writing courses

Auburn University

MS Outlook Certification -

Kennesaw State University

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Susan Durkin