Susan Earthrise
Brookhaven
Summary
Professional with commitment to high standards and results-driven outcomes. Proven ability to handle sensitive legal documents with precision and care, ensuring compliance with legal procedures. Team-oriented and adaptable, consistently prioritizing effective communication and reliability. Known for problem-solving skills and discretion in handling confidential information.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Server
Southeastern Process Servers
Atlanta, GA
06.2025 - Current
- Served legal documents efficiently, ensuring compliance with local and state regulations.
- Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Enhanced organizational efficiency by updating internal databases with accurate information on completed services.
Sales Associate
Advance Auto Parts
Atlanta, GA
01.2025 - 09.2025
- Trained new associates on product knowledge and sales techniques, improving team performance and efficiency.
- Conducted regular merchandise audits to maintain store presentation standards and compliance with company policies.
- Processed cash and credit transactions accurately, maintaining till integrity.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Implemented process improvements that reduced downtime and increased operational efficiency in battery handling.
- Trained new technicians on safety protocols, tools usage, and best practices for battery maintenance.
- Developed and executed strategic merchandising plans to optimize product placement and enhance customer engagement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Trusted Advisor
Batteries Plus
Atlanta, GA
04.2023 - 01.2025
- Advised clients on battery solutions, enhancing customer satisfaction and loyalty.
- Developed training materials for staff, improving product knowledge and service delivery.
- Optimized inventory management processes, reducing stock discrepancies and increasing efficiency.
- Identified opportunities for cross-selling additional services to existing clients, generating new revenue streams.
- Built rapport with prospective clients through effective communication, leading to successful onboarding experiences.
- Mentored junior advisors on best practices in the field, contributing to the overall growth of the team's knowledge base.
- Collaborated with cross-functional teams to streamline repair processes.
- Trained junior technicians on best practices in electronic device repairs.
- Developed documentation and manuals for repair procedures and troubleshooting guides.
- Diagnosed and resolved technical issues in a timely manner, enhancing system reliability.
- Diagnosed and repaired electronic devices using specialized tools and equipment.
- Conducted battery inspections and diagnostics to ensure optimal performance and safety standards.
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored product displays for compliance with brand guidelines, ensuring consistency across locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
Licensed Health Insurance Agent - CSR
TeleTech (TTEC), Remote
09.2021 - 02.2023
- Conducted comprehensive assessments of client needs to recommend suitable health insurance plans.
- Educated clients on policy options, coverage details, and benefits to enhance understanding and satisfaction.
- Streamlined enrollment processes by implementing best practices, improving overall client experience.
- Resolved customer inquiries using CRM software, enhancing satisfaction and retention rates.
- Streamlined complaint resolution process, reducing response time and improving feedback quality.
Customer Service Representative/ Bank CSR
TeleTech (TTEC), Remote
11.2020 - 08.2021
- Achieved 99% and above ratings regularly by the Quality Assurance department for consistency compliance guidelines.
- Resolved customer inquiries through effective communication, ensuring high satisfaction levels.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Analyzed transaction data to identify and mitigate fraudulent activities.
- Collaborated with cross-functional teams to develop fraud prevention strategies.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Managed claims processing and ensured compliance with company policies and regulations.
- Evaluated claim submissions for accuracy and completeness, reducing processing errors significantly.
Warehouse Associate
UPS, Doraville, GA
11.2018 - 03.2020
- Collaborated with team members to optimize workflow and reduce delays.
- Conducted regular safety checks on equipment and adhered to safety protocols.
- Maintained accurate records of incoming and outgoing shipments using warehouse management systems.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
Education
High School Diploma -
Lakeside Highschool
Atlanta, GASkills
- Customer service
- Certified device repair technician
- Strong ethics
- Flexibility
- Court paper serving
- Database researching
- Active listening
- Data entry
- Problem resolution
- Documentation and reporting
- Diagnostic testing
- Teamwork and collaboration
Certification
- CPR/First Aid April 2017 - April 2019
- Agent -Life, Accident & Sickness December 2020 - February 2023
- Certified Notary Public July 2024 to July 2028
- Wise 1 & 2 Certified
- The License Coach (Online 40 hrs)
Timeline
Process Server
Southeastern Process Servers
06.2025 - Current
Sales Associate
Advance Auto Parts
01.2025 - 09.2025
Trusted Advisor
Batteries Plus
04.2023 - 01.2025
Licensed Health Insurance Agent - CSR
TeleTech (TTEC), Remote
09.2021 - 02.2023
Customer Service Representative/ Bank CSR
TeleTech (TTEC), Remote
11.2020 - 08.2021
Warehouse Associate
UPS, Doraville, GA
11.2018 - 03.2020
High School Diploma -
Lakeside Highschool