Susan Ellis
Peachtree Corners
Summary
16+ years’ success leading teams and the development & implementation of strategic technology initiatives. Visionary with proven capacity for strategy development and transformational change plus a talent for crafting and executing strategic goals designed to enhance organizations and their missions. Leveraging a blend of leadership, operational, and business savvy to champion continuous improvement by delivering high-value projects aligned to objective and key results (OKR). Build, mentor, and lead high-performing teams to embrace challenges, build consensus, and navigate matrixed environments. Demonstrated record of acting as innovative thought leader and business partner to leadership teams. Collaborative communicator able to clearly share information effectively at all organizational levels, while establishing empathetic, fruitful relationships with all stakeholders.
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology Strategy and Innovation Director
Elevance Health
02.2023 - Current
- Develops and implements technology strategies to improve healthcare delivery, patient outcomes, and operational efficiency, often focusing on areas like digital health, data analytics, and clinical workflows
- Identifies opportunities to leverage technology for improved member care, efficiency, and cost reduction
- Conducts vendor research and selection processes
Technology Strategy and Innovation Director | Chief of Staff
Elevance Health
02.2023 - 10.2024
- Chief of Staff to the Staff VP in the Carelon division of Elevance Health leading strategic initiatives that focus on efficiency, achieving Centers of Excellence, portfolio management and reporting
- Facilitated strategic planning and decision-making process for Carelon Technology executive team, ensuring alignment with company strategies and objectives
- Led strategy in cost and efficiency engagement that pinpointed 25+ million in potential savings opportunities
- Successfully implemented and exceeded deadlines for the design of Carelon’s first operating model iteration, resulting in increased efficiency across teams
- Prepared detailed reports and presentations evaluating key performance metrics and trends to offer valuable insights for decision-making
- Enabled effective communication and collaboration among senior leadership, departments heads and cross functional teams
- Recognized as a trusted advisor to the CIO and Staff VP, offering guidance on critical issues, and identifying opportunities for growth and innovation
- Aided in the merger and acquisition strategies to streamline the due diligence phase by assessing financial operational risks and identifying value capture opportunities
- Implemented and enhanced employee engagement initiatives, resulting in improved team morale
- Developed an effective meeting strategy to maximize team productivity and decrease unnecessary meeting time
Information Technology Manager | Optimization and Support
Children’s Healthcare of Atlanta
08.2021 - 01.2023
- Led Epic focused team of thirty-eight Clinical Informaticists to perform break fixes, conduct optimization builds, and monitor trending data to support uninterrupted operations of Ambulatory clinics with over seventy-five specialties/subspecialties
- Hold concurrent responsibility for leading effort to develop support strategies aligned with department and system goals while coordinating cross-departmental Epic programs and projects, prioritizing activities to reinforce system enterprise
- Collaborate with Providers to develop, implement, and analyze KPI for clinic efficiency
- Create standard IT and clinical workflows to maintain systems and update technology
- Epic focused initiatives: Decreased charge control failures in the ambulatory space by implementing negative testing response for all changes, adding peer review to approval process, and creating integrated testing rotation
- Increase provider Epic performance by developing metrics that highlight work aligned with strategic goals with high impact on quality metrics for Ambulatory providers and practices
- Led Efficiency Committee identifying Epic technology interventions that focus on provider wellness, clinic flow and provider efficiency
- Led internal Epic Honor Roll program focusing on Patient Experience, Staying Current and Ease of use for Providers resulting in Honor Roll rating of Summa Cum Laude for 2022 and 2023
- Increased telemedicine usage for follow-up visits from by creating formal request process for provider telemedicine participation; increased patient portal adoption enabled telemedicine visits to occur inside the Epic MyChart application and maintain compliance
- Led Epic Gold Star program increasing the rating from 5 to 7 in 2021 and maintaining level 7 in 2022
- Oversaw the Community Connect team increasing partnerships across the Atlanta community which directly impacted continuity of care and improved health outcomes for patients
- Gained buy-in for adoption of technology outside the enterprise by championing and executing a standard vendor team review process
- Took part in Agile Methodology committee to ensure the IT department was shifting towards a cross-functional team approach creating greater aptitude for change
- Primary Request, Change and Incident champion focused on the Ambulatory Catalog items in ServiceNow
- Liaison between Legal, Sourcing and Vendors setting up consolidated terms and agreements creating cost savings for the organization
Education
Bachelor of Arts - Psychology
Troy University
Troy, ALSkills
- Technology strategy
- Data analytics
- Vendor management
- Strategic planning
- Effective communication
- Innovation leadership
- Vendor relations
- Goal setting
- Organizational skills
- Analytical
- Leadership
- Organization and time management
- Friendly, positive attitude
Websites
Certification
- Lean Six Sigma, Green Belt
- Children’s Healthcare of Atlanta Management Certification (2011)
Epic Certifications
- Grand Central
- Eligibility
- Prelude
- Nurse Triage
- Ambulatory
Timeline
Technology Strategy and Innovation Director
Elevance Health
02.2023 - Current
Technology Strategy and Innovation Director | Chief of Staff
Elevance Health
02.2023 - 10.2024
Information Technology Manager | Optimization and Support
Children’s Healthcare of Atlanta
08.2021 - 01.2023
Bachelor of Arts - Psychology
Troy University
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