Susan Lyons
Blakely
Summary
Dynamic Activities Director with a proven track record at WorkForce, excelling in program development and guest engagement. Expert in budget management and event coordination, I successfully enhanced resident satisfaction through innovative recreational programming. Strong leadership and effective communication skills fostered team collaboration, driving exceptional experiences and loyalty among guests.
Experienced with developing comprehensive activity programs tailored to participant interests. Utilizes strong organizational and leadership skills to manage and coordinate events smoothly. Knowledge of fostering community engagement and ensuring high levels of participant satisfaction through effective communication and planning.
Activities professional with proven ability to create and implement engaging programs tailored to diverse groups. Known for fostering collaborative work environment and consistently achieving impactful outcomes. Reliable team player with flexibility to adapt to changing needs, bringing strong organizational and interpersonal skills to table.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Activities Director
WorkForce (Splash Magic RV Resort)
04.2023 - Current
- Managed the activities, ceramics, tie-dye, and adult events for the last three years.
- Created schedules for my employees.
- Managed inventory and ordering for the department.
- Developed and implemented engaging recreational programs for diverse guest demographics.
- Collaborated with team to enhance guest experiences through creative event planning.
- Coordinated logistics for daily activities, ensuring smooth execution and high participant satisfaction.
- Trained staff on best practices for activity facilitation and guest interaction.
- Monitored safety protocols during events to maintain a secure environment for guests.
- Evaluated program effectiveness through participant feedback, making adjustments as needed.
- Fostered partnerships with local vendors to enrich program offerings and resources available to guests.
- Led weekly team meetings to strategize improvements in activity delivery and guest engagement.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Engaged residents through events, small groups, and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Created and delivered recreational programs for small and large groups of residents.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Monitored budget and expenditures, keeping facility within budget.
Crew Member
Dunkin' Donuts
10.2022 - 05.2024
- Provided exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Operated coffee machines and equipment efficiently, ensuring product quality and consistency.
- Collaborated with team members to maintain clean and organized workspace, promoting safety standards.
- Assisted in training new crew members on operational procedures and best practices.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Managed inventory levels by restocking supplies promptly, minimizing downtime during peak hours.
Cashier
Dollar General
03.2018 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Ensured compliance with company policies and procedures for cash handling.
- Implemented improvements in checkout processes to reduce wait times.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to achieve daily sales targets and promotions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Increased sales of promotional items by informing customers about current offers.
- Reduced processing errors by meticulously following transaction procedures.
Hairstylist
SmartStyle Hair Salon
2006 - 2016
- I was the manager for two years while working there.
- Provided personalized consultations to assess client needs and preferences.
- Executed a variety of cutting techniques to achieve desired styles and maintain hair health.
- Maintained up-to-date knowledge of industry trends, products, and techniques for client recommendations.
- Trained junior stylists on best practices in color application and customer service excellence.
- Implemented sanitation protocols to ensure a clean and safe working environment for clients and staff.
- Managed inventory levels of hair care products, ensuring availability for client services and sales.
- Developed strong client relationships through exceptional service, resulting in repeat business and referrals.
- Led promotional events to showcase new services, increasing salon visibility within the community.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Implemented feedback system, leading to improved service quality and customer experience.
- Built rapport with clients to understand their style preferences and hair care routines.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Initiated referral program, significantly increasing new client acquisition.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Maintained clean and organized work station, complying with health and safety standards.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
Education
Associate of Science - Criminal Justice
Northampton Community College
Bethlehem, PA12-2025
Skills
- Activity planning
- Program development
- Budget management
- Event coordination
- Staff training
- Guest engagement
- Safety compliance
- Inventory management
- Customer service
- Marketing strategies
- Conflict resolution
- Recreational programming
- Schedule creation
- Event planning
- Schedule management
- Group facilitation
- Inventory ordering
- Team management
- Security proficiency
- Activity organization
- Event planning experience
- Small group leadership
- Volunteer recruitment
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Safety protocols
- Public relations
- Task prioritization
- Self motivation
- Interpersonal skills
- Crowd control
- Analytical thinking
- Goal setting
- Hospitality management
- Professionalism
- Interpersonal communication
- Quality control
- Inventory control
- Staff supervision
- Time management abilities
- Continuous improvement
Timeline
Activities Director
WorkForce (Splash Magic RV Resort)
04.2023 - Current
Crew Member
Dunkin' Donuts
10.2022 - 05.2024
Cashier
Dollar General
03.2018 - 02.2019
Hairstylist
SmartStyle Hair Salon
2006 - 2016
Associate of Science - Criminal Justice
Northampton Community College