Susan Marshall-Battle
Jonesboro
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, primarily at Pearson Education Academy. Excelled in managing high-volume tasks with meticulous attention to detail, improving turnaround times significantly. Demonstrated proficiency in Microsoft Office Suite and exceptional communication skills, fostering strong relationships and enhancing student and client satisfaction.
Overview
14
14
years of professional experience
Work History
Campus Administrative Assistant
Aviation Institute of Maintenance
02.2021 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receptionist
Aviation Institute of Maintenance
02.2021 - 03.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
International Student Coordinator/DSO
Atlanta Technical College
01.2011 - 06.2020
- Conceptualized plans to reach and engage students in school life and special programs.
- Mentored first-year and transfer to students to help individuals navigate university systems.
- Assisted in the planning and execution of orientation programs for new students, ensuring a smooth transition into college life.
- Created safe, multicultural environment welcoming to all individuals and groups.
- Provided timely assistance to students experiencing challenges or difficulties in their academic or personal lives.
- Coordinated logistics for special events such as guest speakers, panels, and workshops to enrich the campus community.
- Coordinated program and committee meetings of faculty, students and community members.
- Maintained accurate records pertaining to attendance, participation, grades, or other relevant information.
- Enhanced student experience by organizing and coordinating engaging events and programs.
- Contributed to an overall positive campus experience by consistently demonstrating professionalism in all interactions with staff, students, and faculty.
- Developed strong relationships with students, providing guidance and support in their academic pursuits.
- Facilitated collaborative learning environments by creating opportunities for peer-to-peer mentoring and group projects.
- Assured compliance with institutional policies by staying up-to-date on regulations governing student activities.
- Promoted a safe, inclusive campus culture through targeted programming addressing diversity, equity, and inclusion issues.
- Improved communication between students and faculty through efficient scheduling and facilitation of meetings.
- Implemented strategies to increase student recruiting, engagement and retention.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Coordinated and supervised academic advising activities.
- Increased student retention rates by implementing proactive outreach efforts and personalized interventions.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Implemented data tracking systems to monitor student progress and identify areas requiring additional support or resources.
- Managed budget allocations for various student organizations, promoting responsible financial management practices.
Admissions Advisor
Omnitech Institute
10.2019 - 03.2020
- Maintained positive relationships with students, faculty, alumni, and administration.
- Collaborated with academic advisors to create individualized plans for admitted students based on their unique needs and goals.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Streamlined the application process for prospective students, resulting in increased enrollment numbers.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Organized special events such as open houses and orientation programs to welcome new students into the campus community.
Document Verification Associate
Pearson Education Academy
06.2019 - 10.2019
- Managed a high-volume caseload while maintaining strict attention to detail and timeliness in completing tasks.
- Improved turnaround times by consistently meeting deadlines for verifications completion.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
Education
Bachelor of Science - Political Science And Government
Lewis University
Romeoville, IL05-1974
Associate of Science - Political Science
Joliet Junior College
Joliet, IL05-1974
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Deadline oriented
- Records management
- Professional and mature
- Documentation and reporting
- Relationship building
- Mail handling
- Meticulous attention to detail
- Spreadsheets
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Resourceful
- Confidential document control
- Meeting planning
- Complex Problem-solving
- Employee timesheet processing
- Letter preparation
- Mail distribution
- Staff management
- Inventory systems
- Correspondence writing
- Reception oversight
Timeline
Campus Administrative Assistant
Aviation Institute of Maintenance
02.2021 - Current
Receptionist
Aviation Institute of Maintenance
02.2021 - 03.2024
Admissions Advisor
Omnitech Institute
10.2019 - 03.2020
Document Verification Associate
Pearson Education Academy
06.2019 - 10.2019
International Student Coordinator/DSO
Atlanta Technical College
01.2011 - 06.2020
Bachelor of Science - Political Science And Government
Lewis University
Associate of Science - Political Science
Joliet Junior College
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