Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Michelle Dilbeck

LAFAYETTE

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

25
25
years of professional experience

Work History

Customer Service Manager

Advanced Collision
Fort Oglethorpe
01.2023 - Current
  • Oversaw customer service team, ensuring high-quality support and satisfaction.
  • Writing estimates for customers.
  • Billing insurance claims.
  • Assisting the general manager with payroll.
  • Resolved escalated customer issues to maintain positive relationships and trust.

Office Manager

North Georgia Home Health
Summeville
07.2011 - 01.2023
  • Managed office operations ensuring efficiency and organization.
  • Coordinated schedules and meetings for team members and executives.
  • Managed office inventory and placed new supply orders.
  • Maintained confidential records relating to personnel matters.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Supervised staff members, organized schedules and delegated tasks.

Surgery Scheduling Coordinator

Chattanooga Surgical and Oncology
Chattanooga
06.2006 - 07.2011
  • Schedules patient appointments, surgeries, and tests.
  • Answer busy phones, make patient referrals, obtain precerts, coordinate and schedule meetings.
  • ICD-9 and CPT coding, payment posting, billing and collections.
  • Cross trained in medical records, obtaining medical information, and filing.
  • Patient data entry.

Lafayette Family Practice
Lafayette
07.2000 - 12.2005
  • Entered patient information, scheduled surgeries and patient appointments.
  • Answered busy, multiple phone lines.
  • Medical coding, collections, and billing.
  • Called patients with test results and called in prescriptions to pharmacies.
  • Communicated and sent needed records to insurance companies for approvals.

Education

Diploma - Information and Office Technology

Northwestern Technical College
Rock Spring, GA
06.1996

High School -

Gordon Lee Memorial High School
Chickamauga, GA
05.1994

Skills

  • Customer service
  • Billing insurance claims
  • Team management
  • Office administration
  • Payroll administration
  • Problem solving
  • Interpersonal relations and strong communication

Timeline

Customer Service Manager

Advanced Collision
01.2023 - Current

Office Manager

North Georgia Home Health
07.2011 - 01.2023

Surgery Scheduling Coordinator

Chattanooga Surgical and Oncology
06.2006 - 07.2011

Lafayette Family Practice
07.2000 - 12.2005

Diploma - Information and Office Technology

Northwestern Technical College

High School -

Gordon Lee Memorial High School

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Susan Michelle Dilbeck