Susan Miller
Alpharetta,GA
Summary
Experienced and results-driven sales leader with a proven track record of over 30 years in driving revenue growth, fostering high-performing teams, and cultivating enduring relationships. Adept at developing and executing strategic sales plans to exceed targets across multiple divisions in a Fortune 500 organization. Known for leveraging deep industry knowledge and keen market insights to identify opportunities and capitalize on emerging trends. Exceptional communicator and motivator, skilled in inspiring teams to deliver exceptional performance and surpass organizational goals. Committed to fostering a culture of continuous improvement and innovation to drive sustained business success.
Overview
31
31
years of professional experience
Work History
Senior Director - Major Market Sales
Paychex Inc
09.2022 - Current
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Led sales and marketing strategies to foster achievement of company revenue goals.
- Maintained YoY growth of XX% in a difficult economic climate.
Director - Major Market Sales / Southeast
Paychex Inc
10.2018 - 10.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Oversaw an executive data initiative that was ultimately rolled out nationwide and has yielded xxx results.
- Was awarded the #1 producing Sales Leader company-wide across all divisions in FY'20.
- Achieved consistent double digit growth in FY '18, '19, '20 and '21.
Director - SMB Solution Sales
Paychex Inc
06.2008 - 10.2018
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Led a successful sales organization by providing motivational coaching and performance-based incentives.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
District Sales Manager - SMB
Paychex Inc
06.1996 - 05.2008
- Increased revenue by consistently developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and drove accountability for continued success.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Representative - SMB
Paychex Inc
06.1993 - 05.1996
- Was ranked top 5 nationwide (#3 and #4) along with Rookie of the Year in 1993.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelor of Arts - Psychology And Education
Nazareth College of Rochester
Rochester, NYSkills
- Collaborative Leadership
- Negotiation
- Culture Transformation
- Policy Development
- Key Performance Indicators
- Team Leadership
- Goals and performance
- Strategic Planning
- Sales process Development
- KPI Tracking
- Revenue Forecasting
Traveling Dog lover, Lax Mom and Peloton Junkie
Family is everything and these passions weave throughout my home/personal life.
Timeline
Senior Director - Major Market Sales
Paychex Inc
09.2022 - Current
Director - Major Market Sales / Southeast
Paychex Inc
10.2018 - 10.2022
Director - SMB Solution Sales
Paychex Inc
06.2008 - 10.2018
District Sales Manager - SMB
Paychex Inc
06.1996 - 05.2008
Sales Representative - SMB
Paychex Inc
06.1993 - 05.1996
Bachelor of Arts - Psychology And Education
Nazareth College of Rochester
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