Susan Williams
Richmond Hill,MI
Summary
Seasoned professional with a proven track record at St Joseph's/Candler Hospital and Sarasota Memorial Hospital, adept in customer service and problem-solving. Excelled in creating reassuring environments for patients and their families, ensuring confidentiality, and enhancing interdepartmental communication. Demonstrated exceptional interpersonal skills and a commitment to excellence while managing LoriBell's Frozen Custard Creations, showcasing versatility and leadership.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Guest Services Agent
St Joseph's/Candler Hospital
Pooler, GA
02.2025 - Current
- Dedicated to helping patients navigate through St Joseph's/Candler Pooler campus, ensuring that they are checked in and ready for the registration process and in the correct location.
- Greeting, directing, assisting with mobility issues, provide help resolving billing questions, researching information to be able to direct patients to appropriate facility or department.
- Work with Registration, Imaging, Day Surgery, Lab, and Doctor's practices.
Surgical Chart Prep
Sarasota Memorial Hospital
Sarasota, FL
10.2019 - 12.2023
- In chart prep I worked to facilitate the completion of a patient's health information for surgery.
- Procured all the medical information needed to provide a successful surgical event.
- Ensured lab work is cleared by the PA.
- Faxed and called doctor's offices for medical clearances, current lab and test results to be added to the chart.
- Organizing all documents and findings for a cohesive chart.
- Filed charts for distribution to proper surgical department.
Patient/Family Liaison
Sarasota Memorial Hospital
Sarasota, FL
04.2019 - 12.2023
- Worked to create a calm, reassuring environment for surgical patients and their families.
- It was crucial to communicate well with other hospital departments to provide a positive experience for the patient and their families.
- Pulled daily reports to ensure we were prepared for the day's surgeries.
- The daily reports needed to be checked for flags denoting incomplete records for patients, such as lab work, doctors' orders, and insurance coverage.
- Responsible for having the patient where they needed to be, at the time they needed to be there.
- Provided communication between the medical staff (PreOp staff, Doctors, and OR staff) and the patient and families.
Owner/Manager
LoriBell's Frozen Custard Creations
Kennesaw, GA
01.2010 - 07.2018
- Manage all aspects of a start-up Frozen Custard Business including customer relations, cash control, procurement, inventory control, employee relations/scheduling, quality control, POS reconciliation, advertising and quality control
Receptionist/Fund Raising Coordinator
North Cobb Christian School
Acworth, GA
01.1994 - 01.1997
- I was the first point of contact in the school for current families and perspective families interested in the advantages of a private education at North Cobb Christian School
- Promoted to Fund Raising Coordinator where I was responsible for running all fund raising activities for the school
- I planned and administered successful fund raising activities for both students and adults, including Golf Scrambles, Silent Auctions, Market Day, candy, pizza and gift wrap sales
- I solicited donations from local and regional businesses, as well as school alumni and parents
- I administered school curriculum inventories for Pre-K through 8th grade
- I coordinated communications between parents, faculty and staff
Education
Elementary Education
Anderson University
Anderson, IndianaHigh School Diploma -
Shawnee High School
OhioSkills
- Trustworthy
- Caring and empathetic
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Reliability and dedication
- Excellent communication
- Calm and effective under pressure
- Business ownership
Certification
Required to keep current BLS certification.
Phonenumbers
678-524-1765
Timeline
Guest Services Agent
St Joseph's/Candler Hospital
02.2025 - Current
Surgical Chart Prep
Sarasota Memorial Hospital
10.2019 - 12.2023
Patient/Family Liaison
Sarasota Memorial Hospital
04.2019 - 12.2023
Owner/Manager
LoriBell's Frozen Custard Creations
01.2010 - 07.2018
Receptionist/Fund Raising Coordinator
North Cobb Christian School
01.1994 - 01.1997
Elementary Education
Anderson University
High School Diploma -
Shawnee High School